Trying to add google+ to a new campaign (remote-authentication.failure)

[Burto]

Hello I just signed up and created my first campaign however when I try to add the social metrics when i try to associate google, it goes to google and i accept then returns to moz and gives me this error "remote-authentication.failure" can anybody point me in the right direction what I am doing wrong here?

[jennita]

Hi Robert,

Sorry about the issues you're having! I just tested this out and had the same issue, but I realized that I was trying to re-add an existing account. Can you see if this is the same thing happening to you? Check out the screenshot I attached for reference.

Thanks!

Jen LopezDirector of Community @ Moz

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[Burto]

Hello thanks for the reply, I have no existing account associated. I am a new user with a new campaign and never connected G+, the only option I have is the blue "Connect to Google+" button.

[jennita]

Ok thank you, that's helpful. One more question, which of the following is the type of URL you're using?

A. https://plus.google.com/112544075040456048636

B. https://plus.google.com/+SEOmoz/

Thanks!

[jennita]

Me again, just wanted to give you a heads up that the G+ issue is a top priority with our Engineering team right now to get fixed. We'll let you know when it's resolved.Jen

[Burto]

I do not even get to the opportunity to put in a URL, As soon as I try to connect my google account using the blue button it takes me to google to confirm authorisation then gives me the error. The error then automatically dissapears after a few seconds and it is back to where i started with just the blue connect to google button being the only option.

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[SCMCLAW]

Having same issue. Looking forward to a fix.

[fxf]

me too

[adman666]

Me too...

[shopmodtex]

Still broken.

[HeroMarketer]

This post is deleted!

[jennita]

Hi everyone! I'm so sorry this issue hasn't been resolved yet. It is being worked on by the engineering team and I hope to have a more specific update soon. If you haven't yet, please be sure email us at help[at]moz.com as well, that way we can ensure we capture the individual occurrences.

Thanks!

Jen

[DavidLee]

Hi Everyone!

Thank you for submitting your examples! Our engineers have made this issue a high priority fix and are working hard to develop a solution. Once this is deployed we will be updating status on our new status page at http://health.moz.com. Please look there for any new updates.

Cheers!

David Lee
Moz Help Team

[kwoolf]

I read the Moz Health update and have been looking how to remove the personal page from my campaign settings and then add the business page link instead. There is really no way to know where to change the settings mentioned on this post. Can you update? Still can't add Google+ account.

Kevin

[DavidLee]

Hi Kevin!

There should be a button next to your profile name that says "stop tracking" this is how you can disable tracking for your personal profile which will then allow you to add your business page URL above. Make sure to use the public URL and not the one you see while logged in.

Let me know if this helps!

[kwoolf]

Hi David,

Thanks for taking the time to help out. I couldn't find a "stop tracking" button anywhere, but I did change the Google+ profile link. Didn't fix the problem. I still can't connect to Google+. Any other ideas?

[DavidLee]

Hi Kevin

It appears this is a new rising issue with our connection to Google as I am not able to connect my own Google Analytics or Google+ page in my campaign. I've escalated this to our engineers to investigate and will keep you posted as soon as I hear back from them!

[Panoramic]

Hi Jen, has this issue been resolved yet? As I have the same problem. Cheers, Rob

[SaraCsit]

hmmm... as a brand new user trying this site out, finding out that this issue has been going on, reported since Nov 2013, doesn't make too confident.

I can't add my G+ account either. Getting "remote-authentication.failure" and please don't come back with, what browser are you using and don't use Chrome.

No bueno.

[jmodjeska]

Hello Kevin, Sara & all,

Thanks for checking in with us on this. As David mentioned, the authentication issues with Google Analytics and Google+ that we are seeing today are new, and unrelated to the issues we experienced back in November.

As for today's authentication issue, it's a top priority and we have several developers working on resolving it. I'll update this thread, or David will, as soon as we have a fix in place, which I am confident will be soon. Thanks for your understanding!