Account Update

[AgilitySpeaks]

Hello,

I appreciate moz and all of its tools and would not consider going elsewhere but I must say I am a bit disappointed in the extreme inconsistency in the updates to my campaigns and keyword rankings. It's supposed to be weekly and used to occur on a specific day however I have no idea when it will happen now. Updates have occurred on average every 8-10 days with no consistency as to when they will actually happen.

Once again I have no intentions of leaving moz but would like to know why this has happened for the past few months and if/when it will consistently be updated weekly.

Thank you,

Mike
[personal information removed by staff]

[ChiarynMiranda]

Hi Mike,

Thanks for writing in. The dates and days of the week referenced throughout the Web App are the days and dates that processes are kicked off rather than finished. Because crawling and rank gathering are complicated processes, the time it takes to complete varies, so we can't give a "completed by" date. Sorry for that confusion!

I have looked into your account and the rankings and crawl reports for all of your campaigns seem to be updating consistently every 7 days. You can check this for the rankings by clicking into a keyword and hovering over the data points on the Ranking History graph, which will show you the date that data point was updated to your campaign. All of the campaigns are showing a consistent seven days between those data points. You can similarly see the recent crawl days at the bottom of the graph for the crawl reports.

As for the crawl, if it says that a crawl is scheduled for a certain date, this is the day that the crawl is begun; it may take a few days for the crawl to complete and for the new data to populate and the next scheduled update is determined by the date that the crawl completes so it may not always be a consistent week between the scheduled crawls.

I hope this clears things up. Please let me know if you have any other questions.

Chiaryn
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