Moz tools are returning "url is inaccessible"

[livinghouse]

Hello everyone,

I have been trying to use the on page grader tool and I have also tried to do a site crawl test, and both tools have come back with a "Sorry, but that URL is inaccessible" error. This has not been a problem before. Any ideas why this is happening eg what is blocking it. The url is www.livinghouse.co.uk any help for a novice would be appreciated.

PS. I have had another tool also not giving any results, so I assume its something on the site which is blocking the tools. Could this also block Google?

Thanks Giles

[BlueprintMarketing]

I was able to use open Web Explorer easily on your site

http://www.opensiteexplorer.org/links?site=www.livinghouse.co.uk

your robots.txt file is right here

User-agent: *
Disallow: /acatalog/callmeback.html

Sitemap: http://www.livinghouse.co.uk/sitemap.xml

I would let the Moz help team know.

Sincerely,

Thomas

[DavidLee]

Hi Giles!

It appears your site is not reachable via DNS and you would need to contact your hosting provider to resolve. Using a DNS check tool via http://dnscheck.pingdom.com/ the test fails indicating there is no delegation found for the domain: http://www.screencast.com/t/q4r7jGTq

DNSstuff has more details through their test that states: Nameservers were found, but the domain entered is a non-delegating subdomain. This application checks conformance to standards for delegating domains/subdomains, so many of the following tests could fail (SOA for instance). If you have a lot of subdomains that share the same parent nameservers you may want to break these out into separate zones. Creating separate zones reduces the load on your parent nameservers. To create sepeparate zones you must assign this subdomain it's own nameservers responsible for this domain and remove these records from your parent zone. This separate zone must have a primary and secondary (at least) nameservers with different IP addresses and an SOA record must be created that refers queries to the newly created primary nameserver.

Hope this helps!

[livinghouse]

Thanks thomas

[livinghouse]

Thanks Dave I will look in that direction and let you know giles

[livinghouse]

Hello Dave,

I have done another DNS check (link attached) and the DNS issue seems to be resolved but I still cannot use the on page grader tool, which still gives a url is not accessible message. http://dnscheck.pingdom.com/?domain=livinghouse.co.uk

Do you have any other ideas of what could be the issue.

Any help would be very much appreciated.

Thanks

Giles

[DavidLee]

Hi Giles

I will have our engineers take a look and should have a response within 24 hours.

Talk to you soon!

[livinghouse]

Hello David,

Any luck with your engineers.

Also the server people asked this question "I suggest that kindly contact your software application provider and ask them the exact requirement to run the software"

So far the server people are not being particularly helpful?

Thanks

Giles

[DavidLee]

Hi Giles

We're running into being blocked by a few DNS providers and our engineers are reaching out to try and find out why we are not able to get through. I hope to have an update very soon!

[livinghouse]

Thanks for your help.

Giles

[livinghouse]

Hello Dave,

All sorted, finally after much prompting the server people decided to have a look and the configuration set up had changed. Now working.

Thanks for your effort

Giles

[DavidLee]

Awesome Giles!

Cheers

[Hubertus]

Hallo David,

I'am experiencing a similar problem with www.dinamo.de / http://www.dinamo.de

Pingdom shows insignificant errors:

http://dnscheck.pingdom.com/?domain=www.dinamo.de×tamp=1404969988&view=1

Can you please look into it on your side?

Thank you in advance

[DavidLee]

Hi Huburtus

Sorry to hear you are running into similar issues. Would you be able to contact your ISP and make sure they are not blocking our public IP 54.188.112.170?

Hope this helps

[taufinrusli]

Hi David,

My website, http://lifeforcehub.com/, is having the same issue where the url is inaccessible. Is there any update on your public IP as I will ask my ISP to unblock your public IP

Thanks