How to stop Mozbar ha crashing Firefox and Chrome

[JCN-SBWD]

I normally use Mozbar in Firefox (latest version 40.0.3) on Windows 7 64-bit. I've never had any problems with it before but just at the start of September I started getting multiple crash events in Firefox - it would crash, restart, instantly crash and so on. I worked through all plugins and turned them off one by one. Nothing worked - if the Mozbar was active Firefox crashed. I then switched to Chrome and installed Mozbar (and nothing else). The same thing started to happen - Chrome now crashes all the time. I've also do a complete virus scan with up to date software and nothing was found.

This is seriously starting to do my head in as I can't work without Mozbar but it's just constantly crashing.

Any ideas? Suggestions?

[DmitriiK]

Hi, there.

I'm not entirely sure if it's a moz bar. We have 6 machines in the office with mozbars and none of them have such problems. However, we do have problems with FireFox itself. I wonder if it's your computer or browsers itself. Does that happen only on your computer? Have you tried to use MOZbar anywhere else?

[kevin.loesken]

Hi there!

Could you create a ticket by sending a mail to help@moz.com? This way the Help Team can take a look and try to figure out exactly what's going on.

Thanks!

Kevin
Help Team

[JCN-SBWD]

I will try this, however, I've used Chrome for ages and it never crashed until I installed Mozbar (following the crashes in Firefox).

[JCN-SBWD]

Will do, thanks.