Can you have 2 different websites on 1 webmaster tools account

[CostumeD]

Someone set up both our sites on the one webmaster tools account is this the best way to do it or should we have 2 different accounts. We are having problems with our site verification not working and our google shopping feeds not working could this be the cause.

[Matt-Williamson]

I have never had an issue having two sites setup under one webmaster tools account - what verification problem are you having when you add and verify another site in your account? Have you tried alternative methods in the options?

In terms of Google Merchant Center how have you set this up - you may find this useful regarding having multiple websites under one account

- https://support.google.com/merchants/answer/188487?hl=en

Hope this helps!

[CostumeD]

Hi

Thanks for your help.

Twice first about 2 months ago and then last week, we started receiving messages that you have just lost your website URL claim in your Google Merchant Center account "

I have re verified each time by inserting the code on our site.

This week our goole feed also received "3,453 items processed
Shopping: 0 / 3,453"

I am not sure what is happening

Adrienne

[Matt-Williamson]

Hi Adrienne

This means that Google has processed that number of items in your feed but there is an error with them - go on feeds and then click on feed name - you should see a message at the bottom that tells you what the error is with the items in your feed - this can be one of several things that mean you items aren't eligible for shopping.

[CostumeD]

Hi Matt,

The error is URL website not claimed. It was working perfectly for week. Then a couple of days after we got the lost claim to site message we also got the feed error.

What I can not work out is why we keep getting the URL website not claimed errors when we are not aware of changing anything.

Regards

Adrienne

[Matt-Williamson]

Hi Adrienne,

In terms of the URL not claimed error can you confirm how you are doing this - there are several reasons why this can be lost including - trying to claim more than one URL in Merchant Center - for this you need a multi-client account which I linked to in my original response. You can also lose it if your site becomes unverified in webmaster tools - what I would suggest is that you look at this Google help article in relation to this and see if any of the reasons apply to you - https://support.google.com/merchants/answer/176793?hl=en-GB