Moz Analytics won't connect to my new GA

[newwhy]

I've been having this problem ever since I moved the GA of several clients to my new company (which has a new GA account). Moz seems to only allow me to choose from my old GA account, even when I reconnect over and over to my new account.

This is happening in Chrome and Safari. Here's a screencast: http://screencast.com/t/tnQmthYwvGu

Is there a way to completely disconnect the old account so that Moz no longer remembers it at all?

[RyanPurkey]

I watched the screen cast, but is the site available further on in the drop down once you connect up the new account?  When I populate with my GA account that has several client accounts the tool gives me a list of all the various account names. I also have a big "disconnect" button that you might not be seeing in Chrome or Safari... (I'm using Firefox). Can screen cast it later if need be.  Cheers!

[newwhy]

Hi Ryan,

It's continuing to pull up my old account, even after I delete it, but I need to have it removed permanently:

It's doing it in Firefox as well.

Thanks!

kxsUQiL9C

[RyanPurkey]

Hmm... Maybe try deleting it from the Google side here: https://security.google.com/settings/security/permissions from your old account, then log out and back in to Moz while only signed in to the new account.

[newwhy]

Yep, did that too. Still not working.

I wonder if it's that other people from my old company had it connected to their GA. I really wish there was a way to delete it across the board, without having to try to figure out everyone who ever connected to Moz Analytics.

Oh well. I'll start hunting them down.

[RyanPurkey]

Bummer. I was hoping that would catch it. Definitely seems to be a lot of fingers in the pie though! I'm not a Moz employee but they are here in the Q&A so they should be able to help you out soon. You can also reach out to them via the Contact Help Team here: https://moz.com/help/contact

Cheers!

[newwhy]

Thanks for your help! I'm getting in touch with the people from my old company. Hopefully that will solve it.

[DavidLee]

Hi Natalie

For the users from the old company, they can revoke access by being logged in and going to this link:

https://accounts.google.com/b/0/IssuedAuthSubTokens

Hope this helps!

[newwhy]

Hi David,

Happily I was able to get a hold of everyone on Friday, and it looks like they all were able to disconnect. Hooray!

Thanks for the help.