When MoZ support does not respond

[Sequelmed]

Hi All,

Do you have an idea what to do if Moz support does not respond even after passing of 48 hours when i posted them an urgent query about my campaign setting. Which door to knock? This community is amazing but at times you need to talk to those who run the show.

Tanveer

[Bryan_Loconto]

Hey Tanveer!

I've read in other posts that they are pretty busy over there. I assure you, although it may take a little time, they WILL get back to you. Maybe shoot them another message on their support page. Maybe that will help?

[EGOL]

If you have a question about something that other members might be able to answer, feel free to post it here.

[Sequelmed]

Hi Bryan & EGOL,

Thanks for responding,

I am interested that Moz should provide me data about my site as well as my blog. I have set up my site in Moz but not sure how to set up blog with the Moz Or does it get set up automatically? And is it necessary in the Site Basic to select blog URL when interested to have its data?

Thanks

[KempRugeLawGroup]

Hi Tanveer,

I'm not really sure there's much you can do to speed up the process. It's a major flaw in their "we're too cool to have a phone number" policy; there's no one to escalate an urgent issue from a minor one. You pretty much just have to wait in your queue. That being said, if you just want to make sure they know you are alive, you can tweet them. They always respond to that quickly...usually, just to say "they're working on it," but it's something.

Good luck!

Ruben

[PaddyDisplays]

Is your blog  www.yourdomain.com/blog ( ie subfolder)?   or on a different domain or subdomain?

if its a subfolder and its linked to from somewhere on your main site, mozbot should pick it up.

If its a different domain or subdomain then you need to setup a different campaign

[Sequelmed]

Hi Paddy Displays

Its https://blog.mydomain.com/

[KempRugeLawGroup]

If you disagree, I guess you know something I don't. Please enlighten me...what do they do to know if an email is urgent or not?

[EGOL]

That is in a subdomain, so you will have to install the code there separately.

If it is a blog, you will probably have to add the code to your template.

[ErinMcCaul]

Hi Tanveer!

Thanks for reaching out! My name is Erin, and I'm a lead on the Help Team here at Moz. I appologize that it took us some time to get back to you, we've been a little swamped! We're a pretty small team (about 8 Helpsters). We always strive to get back to folks as soon as we can, but sometimes it can take us longer than we'd like. The truth is on any given day we're at the mercy of vacations, sick days, a higher volume of requests than normal, and our human needs to sleep and eat.

We prioritize oldest requests first, so our support is generally on a first come first serve basis. Every request that comes through our gates is important to us, and we don't think it's TAGFEE to prioritize anyone's issue over someone else's. Prioritizing requests from oldest to newest is the most fair way we can cook up to approach support. It looks like David reached out to you this morning, so you're in good hands!

Bryan said it beautifully, we are committed to always getting back to you. We our users, and making y'all happy is the reason we're here. I can totally relate that sometimes you just want to talk to a Mozzer, but don't underestimate the community! These folks all come from diverse backgrounds, and are a true wealth of knowledge. Depending on how busy we are, sometimes our Q&A forum will get you a quicker response.

I hope this helps, and happy Thursday!

Cheers,

Erin

[Sequelmed]

Hi Ruben,

In my childhood in my neighborhood there used to be a respected old man who would say: "When you have a problem go on the roof and cry aloud so that somebody could come to your help."

So i cried here in the MoZ Community to find solution for me but could not.

As far your query MoZ must provide urgent ticket posting option to users where users could get an instant reply from MoZ team.Posting a query through mail to MoZ an waiting for the reply is like a hell.

Second there must be resources on explaining various MoZ reports in detail. This is how I think.

Hope make some sense for you.