Moz Campaign Error

[Atomicx]

A lot of links seem to be broken or glitching with the Moz Campaigns dashboard.

For whatever reason moz decided to archive my campaigns without permission. It then will not let me activate them again, forcing me to recreate them. When I go to the campaigns page, it will not show me my active campaigns, including ones that I have just made and it is impossible to get to them unless I save the campaign id and manually navigate to it in the browser.

This has been tested on every web browser, so it is not some kind of user error or browser thing on my end.

How can I get to my active campaigns since Moz will not show them to me?

[KeriMorgret]

Noah, if you go to http://pro.moz.com/campaigns and click the Archived tab, do you see the campaigns there?

[Atomicx]

Yes. As I said, all my campaigns were archived for some reason. They have that link to activate, but it will not work.

There are a lot of links throughout Moz Pro that acts like this.

The only way I can use any of the tools is if I scroll to the bottom and click "research tools"

If I just try to go to the products it acts like I am not signed in and gives me a pitch to signup

Also, when I try to save changes to a new campaign I get the following, "

Oh no! Looks like the page you were trying to access is temporarily down."

[ErinMcCaul]

Hi Noah,

Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. Sorry to hear you're running into this! It looks like your campaigns were archived back in April due to a billing hiccup.

I'm seeing your active campaigns under http://analytics.moz.com/manage-campaigns#active, and your archived campaigns under http://analytics.moz.com/manage-campaigns#archived. The reason you currently aren't able to unarchive your older campaigns is because activating them would put you over your account limits. Have you tried archiving your newly created campaigns, and re-activating the old ones?

I don't want to share your campaign details over the intewebz, so if you're still running into issues, contact us Helpsters. Can you also send us screenshots of any error message you're seeing?

We look forward to hearing from you, and happy Monday!

Erin

[Atomicx]

I tried to activate them before creating new ones. So there would have been no limits issue.

[Atomicx]

I'm glad that customer concerns are a priority here. Should not take this long to get some kind of solution to a problem

[KeriMorgret]

Hi Noah,

I've looked in our help desk queue under both your username and your company name, and I'm not seeing any tickets from you. If the link Erin gave doesn't work for you, you can also email help@moz.com and we can help you that way.

Thanks,

Keri