Rankings Report

[Greatmats]

Suddenly, I find myself unable to access the Rankings Report.

Anyone?

[SamWeber]

Hi there!

Can you be a little more specific in regards to the issue you're running into? I logged into your account and was able to access all of the rankings pages. They also all have data in them. If this is in regards to the PDF reports, there was an issue we ran into with them not displaying the keywords the last couple of days but a fix for this was deployed this morning and things are back to normal there. Hope to hear back from you soon!

[Greatmats]

Hi Sam-

Thanks for getting back to me.
I'm looking for the report that looks like this one:  http://imgur.com/NX43azf

Also, when I try to access our campaign it seems to spin about 50% of the time.  Not sure if that's a problem on your end or ours but I don't seem to have trouble with any other sites.

Thanks-

Jim

[SamWeber]

Hi Jim,

There was an issue for PDF's that a fix was deployed for this past week. I've generated a couple of PDFs successfully so everything is back up and running for you. As far as the site taking time to load for you, I'm not able to replicate this one. Everything seems to be loading fine as far as I can see.

We have a small set of users that are unable to properly access the /cors/ database from our system, which is the database your computer would need to access Moz Analytics and may be why you are experiencing loading issues. This seems to be an issue only with specific machines, which means that it is a very difficult issue to fix.

Our engineers have identified three possible causes and solutions for this issue:

1. Highly sensitive anti-virus software. The way to get around this is to whitelist moz.com in the software. If you are running Sophos Anti-Virus on Mac. Disable the option 'Block malicious downloads from websites, protecting your Mac from obfuscated, polymorphic and zero-day threats before reaching your browser'.

2. Enterprise firewalls that block us, which you may need to work with your IT department on if you do not have direct access to your firewall settings.

3. VPN connection/profiles. Disabling or removing the VPN profile has been known to be a common issue.

A couple of other things we've heard from customers experiencing this issue is that certain extensions were preventing the page(s) in Moz Analytics from loading for them. One of these is Adblocker +. I'd recommend checking to make sure none of the extensions you may be running in your browser is causing the access issues.

If none of the above works, I would recommend speaking to an IT professional about how to investigate the security settings on your computer that may be blocking your browser from accessing the site. The most common fix we've seen from others have been a re-install of their operating system but that one can definitely be a pain.

If you continue running into issues access the PDF's for your account, please send a ticket into Help so we can dive a bit deeper into this for you. Thanks!

[Greatmats]

What's interesting here is that we haven't changed anything and, up until now, I've never had a problem accessing the Rankings Report.  Can you tell me the exact steps to see it?  I click on campaigns and see no option for it.

[SamWeber]

That really depends on which report you're looking for. If it's just the standard rankings reports, you can actually export the PDF's from the given rankings pages. This button is generally on the top right-hand side of the page. For custom reports, you need to click on the Custom Reports link at the top of the page. From there you can pull up old reports or generate an exportable preview of the current report.

[Greatmats]

http://imgur.com/NX43azf

I'm looking for this report.  Can you tell me the URL to find this?

[SamWeber]

That looks like a custom report. You get more info on where to find it as wells as how it works in our Help Hub.