Real-time social results?

[cksyme]

I just started my free Moz trial--mostly interested in real-time Twitter monitoring. Does this app not produce real-time Twitter analysis? I saw in another forum that social media reports are only done on a weekly basis?

[ErinMcCaul]

Hi Christine!

Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I'm not sure what you mean when you say "real time" Twitter monitoring, but our social metrics do update daily. If you have a campaign set up, you can choose to view a daily, weekly, or monthly (if your campaign is old enough to have this view ) breakdown of your social data. If you haven't already, you should check out Followerwonk to get a really deep dive into your Twitter metrics!

http://moz.com/help/guides/research-tools/followerwonk

I hope this helps! If you have any other questions let us know at https://moz.com/help/contact

Happy Monday!

Erin

[cksyme]

Hi Erin-

The fact you don't know what real-time means makes me know that this tool isn't for me. I can see it's a very powerful tool, but in crisis management, I look for a tool that can deliver analysis and data "as-it-happens" not once a day. Real-time is an expression used in digital media that means you can monitor conversations as they happen. I think Moz is great--it just won't do what I need it to. Thanks for your help.

[KeriMorgret]

Hi Christine,

We don't have those real-time capabilities, unfortunately. I'm on the community team, and we also use external tools for our daily management of Twitter (currently Exact Target/Cotweet, but are looking for alternatives).