Lost connection with MY Google Analytics account.- Authorization is not working perfectly.

[zouhour.halawi]

Its been few hours and I am getting this message: We lost connection with your Google Analytics account. Don't worry — you won't lose any data! I am authorizing the connection, and I get the success message. then afterward, i lose the connection! any problem on your side?

[Abe_Schmidt]

Hello and Happy Thursday,

I am sorry that our campaign tools is currently having a difficult time connecting to your Google Analytics account. Google goes through a process called Oauth when it comes to authorizing access of services that are linked to your Google account. You can read about it here: https://developers.google.com/accounts/docs/OAuth#AuthProcess

Without going into too much technical stuff that makes our heads hurt, when we make a request to give us access to GA, a token is created to allow access of service. Under any single Google account there are about 20 tokens account wide, those tokens are used to provide access for a variety of services from Gmail to apps on your phone. Once you hit the limit, the system automatically revokes the oldest token to provide a new one, that process is a smooth transition most of time, however sometimes the token refresh process stalls which leads to this result.

In the future iterations of our tool, we are working on ways to improve this process, however in the mean time, you could manually revoke your tokens and make room for new ones on your account:

• Follow this link https://accounts.google.com/b/0/IssuedAuthSubTokens. This page displays the current OAuth tokens you are using.
• Once you reach the page, simply press the revoke button (illustrated on the screen shoot) for services that you are not using right now. http://screencast.com/t/sQiHRaoc003
• Once you done that simply go back to your campaign settings, disconnect your GA profile and reconnect. You can find more information here: http://www.seomoz.org/help/traffic-data.

I hope that helps, let me know if you have questions! Email us at help@moz.com if you run into further issues.

All the Best,

Abe_Schmidt
Moz Help Team.

[FindFactory]

Hi Abe Schmidt,

I have the same problem that my connection with Google analytics keeps breaking, I revoked all the unnecessary tokens in my account but still the problem exists.  Can you help me? It is very annoying and i tried it like 3 times now and the error message keeps poppin up.

Greetings Maarten

[Abe_Schmidt]

Hello Zouhour, we found out last week that a lot of members that are seeing this error don't need that message at the top. We are working on removing this now. You will notice in most cases the traffic is still collecting regardless of that pesky message at the top. We apologize for the inconvenience and I assure you the message will disappear soon.