Google Authorization Failed

[allstatetransmission]

Hello,

My campaigns are disconnected from Google and I keep reconnecting them getting the success (green) message, but when I refresh my browser they are disconnected again. How do I fix this problem? I emailed customer support for help but haven't received any feedback. Does anyone have any advice, or just be patient and wait for feedback?

I did do a search for the problem, and looked at the "health page" that is why I emailed customer support but I have yet to get any feedback. So I figured ask the community.

Thank you so much for your help

Jeff

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[Christy-Correll]

Hi Jeff, I am sorry about this! Emailing the Help Team was the right thing to do, and they will help you out ASAP. Since you haven't heard from them, I just to make sure you used the address help@moz.com and added it to your address book. When you email the Help Team, you will receive an auto-generated confirmation with next steps. Thanks for your patience!

[allstatetransmission]

I did get the auto: "Thanks for writing to Moz!" email on Jan 2. So I should be good as far as having it not marked as spam.

Thanks for the feedback

[SamWeber]

Hey Jeff,

Thanks for reaching out!

In situations like this, you'll usually want to completely disconnect and then reconnect your GA account. If that doesn't work, we'll more than likely need to have a Dev take a look at the issue. I do see the ticket you have in our support queue. It's currently with Abe. I followed up with him so you should hear back from him shortly. Apologies for the delayed reply and hopefully the complete disconnect/reconnect fixes the issue for you!

Best,

Sam
Moz Helpster

[allstatetransmission]

Had to completely disconnect then re-validate my google account from scratch. Worked. Thank you for the advice.