Why does Moz Analytics drop my Google Analytics connection every time I login?

[cbizzle]

I get the following message every time I check the Moz Analytics dashboard on any of the sites I manage. It seems like a bug in the system. Does anyone know how to fix it?

"We lost connection with your Google Analytics account. Don't worry — you won't lose any data. Please reauthorize now."

[KempRugeLawGroup]

I've seen this question pop up at least 20 times in the past 6 months, and the answer that I have always seen given is: they're working on it. And, the only solution at this time is to just manually reconnect it. I hope you get a better answer this time, but I'd think they'd make an announcement, if and when they finally get it perfected.

Best,

Ruben

[cbizzle]

Interestingly, I can't get my Google Analytics to work at all. Once I'm notified that my connection has been dropped, I manually reconnect it and it shows that it has connected, but it again says that my connection has been dropped as soon as I refresh the page or navigate to a different page in the Moz dashboard. It has rendered my Google Analytics data completely useless.

Thanks for your help, Ruben!

[ThompsonPaul]

Unfortunately, Moz hasn't done a very good job of proactively notifying users about this bug and its fix, Chad.

The trick is, you have to complete disconnect the GA account form your campaign, then reconnect it from scratch (as opposed to just reauthorizing it.)

There's a note in the Trending Bugs post (3rd entry down) that explains it.
http://moz.com/community/q/trending-bugs-in-moz-analytics

Note that it may take 24 hrs for the newly-connected data to start to show up again.

Hope that helps?

Paul

[ChiarynMiranda]

Hey Chad,

I'm really sorry that you are running into this issue with Google Analytics. Unfortunately, the problem is that Google is serving us an invalid authorization token for the connection, so I'm afraid you will need to completely disconnect from GA and then reconnect. If you just reauthorize without fully disconnecting from the account, Google just feeds us the same authorization token, which is no longer valid. I apologize that the error message isn't more clear! We are working on updating that to explain the process more clearly in the future, but the only way for us to get a valid token would be to completely disconnect and the reconnect to your GA account.

I hope this helps. Please let us know if this still does not work for you.

Chiaryn

[KeriMorgret]

As a side note, we now have http://health.moz.com/ where we list trending issues like this, and in the case of the GA connection, the solution. We hope this will make it easier in the future when events like this happen.

[cbizzle]

Thank you guys for your help! I disconnected by Google Analytics accounts and reconnected them. Now, everything works as it should. Thanks again!