Moz Analytics bugs

[adamito]

Hi everyone !

I'm loyal user of moz pro from January 2013. I appreciate that moz what to innovate with Moz Analytics but I think that it's lot of mess !

Activated campaigns become archived, deleted keywords come back ... and lot of time I couldn't access to my account.

the worst thing is that I didn't get any answers from support team after weeks !

I was thinking to upgrade my account but this discourages me !

[KeriMorgret]

Hi Adam,

I'm really sorry to hear about your experience. We have a list of some known bugs at http://moz.com/community/q/trending-bugs-in-moz-analytics.

How are you contacting the support team? I took a look in our logs under your name, email, and nickname, and could only find a request from 2011 there. The best way to contact is at http://moz.com/help/contact or to email help@moz.com. If you can tell me how you contacted our team, or what email you used when you contacted, I can look into this more for you.

Keri

[adamito]

I sent two request via the help form and I didn't get a confirmation email or something like that !

[KeriMorgret]

Can you share which URL you used to contact us? That way I can pass it along to our team and look into what's happening. Did you submit while you were logged into this account?

[adamito]

This URL : http://moz.com/help/contact

Thank you

[KeriMorgret]

Were you logged in at the time? Can you share with me (a PM is fine) what email you used as a contact email? I'm still looking in our system to try to find the ticket, and knowing if you were logged in or out, what account you used, etc. will help me troubleshoot. Thanks!

[adamito]

I don't remember if I was logged.

Bt I'm sure that I used my personnal email : adambouhadma@g*ail.com

I just submit a test ticket know, maybe it can help you ...

[KeriMorgret]

If you can submit a ticket now from that URL with your actual question, that would be great. I'll look for it and make sure it comes through. Thanks!