Moz email is freezing Microsoft Outlook

[ChristopherGlaeser]

When I try and open an email message from a Moz Q&A response, it hangs Microsoft Outlook for more than 30 seconds.  Is anyone else having this problem?

[MoosaHemani]

not really must be your Outlook problem!

[ShaMenz]

Hi Christopher,

Yes, I'm having the same issue with emailed comments from the blog.

Three guesses as to what might be causing it:

1. Images
2. javascript objects
3. the email tracking software being used

The best thing to do is go to the Help hub and lodge a ticket with as much explanatory detail as you can give. I know Mozzers are already working on it, but the more specific information they have, the easier it will be to fix it.

In the meantime, I hope it helps to know you're definitely not alone

Sha

[ChristopherGlaeser]

Thanks, Sha.  It does not happen with other automated email from Moz such as ranking reports.  It's only the email from the Q&A responses.

Best,
Christopher

[onlinechester]

We are also getting it for responses to questions!

[Christy-Correll]

Thanks to everyone for your patience while the Help Team looks into this issue!

[Peterli]

Hi guys!

Thanks for all the heads up we have so far regarding this.  It looks like the Q&A emails has an image on their outlook tries to pull from our servers, that process can cause outlook to appear frozen/crash if your version of the outlook is queueing the the server (AWS) for the image.  Currently you could work around that by turning off images in your settings in outlook.  You can check out this thread on MS' support hub about blocking pictures on outlook: http://office.microsoft.com/en-us/outlook-help/turn-off-blocking-automatic-picture-downloads-HP007310739.aspx

Hope that helps, I have created a ticket for you on our end, so I look forward to talking to you!

Best,

Peter 
Moz Help Team.

[RBO]

Any word on when this will be solved? I've added Moz to the trusted senders list, so it auto-loads all images.

[ShaMenz]

Hi Peter,

I don't really see how this can be related to images as I have always had outlook set up not to download images.

After your response that it was related to images I edited the settings to ensure that there is absolutely no way outlook will ever try to download images, but emails from the blogs and Q&A still freeze Outlook for between 1 and 2 minutes before they resolve to show the actual text of the message...it is as if the actual text of the post itself is being called and queued.

As mentioned by Christopher above the problem does not occur with ranking reports, new crawl notifications, the Moz Top 10, Monthly Newsletter or general email from Mozzers.

At this point I can do nothing but avoid allowing those emails to open and can't even delete them without the same issue unless I am lucky enough to have them sandwiched between two other emails that I want to delete

I know it probably seems like a trivial issue if it isn't happening to everyone, but honestly, for those of us who are fairly active on the blogs and in Q&A, 1 - 2 minutes of having your mail program disabled for every email that comes from there gets out of control very quickly!

I'm sure I'm not alone when I say, Please HELP!

Sha

P.S. A heartfelt apology to all of you who just had your mailbox freeze up again because I added this post   hugs

[ChristopherGlaeser]

I don't know what Moz has in the automated email responses that is causing Outlook to freeze for more than a minute, but Moz needs to contact Microsoft.  This is a serious defect in Outlook.  Can you imagine if someone discovers this defect and starts blasting large amounts of email to unsuspecting users?  What a waste of time that would be.

I am using Outlook 2013 on Windows 7 Pro.

Best,
Christopher

[RBO]

What's even worse: if you start Outlook and if the last e-mail to come in before the last time you closed Outlook was a MOZ Q&A one, it already freezes at startup.

I'll have to disable email notifications for now, since they ruin my productivity.

[ChristopherGlaeser]

CAN YOU PLEASE FIX THIS ALREADY!!!  I NEVER EVER USE ALL CAPS, BUT THIS IS RIDICULOUS.  CAN YOU PLEASE JUST SEND US OLD FASHIONED TEXT EMAIL UNTIL YOU FIGURE OUT HOW TO FIX THIS?

[KeriMorgret]

We're deploying a fix for this today. Thanks for your patience everyone!

[ChristopherGlaeser]

Thanks, Keri.  I opened the automated email to your post and it did not hang Outlook.

[ShaMenz]

WooHoo!!!!

8D

Q&A mail received and read in 1 beautiful second!

Cookies are on me at Mozcon!

Thanks Mozzers.

Sha