Hi
Mozs crawler aka the RogerBot does obeys the robots.txt and Moz states that under the help section here.
Looks like the problem you are having is connected to your robots.txt statements/directives.
In order to block a directory **and its content,**you need to use the category name following with a forward slash (even if you have a redirect from xxx.com/search to xxx.com/search/)
(Check out Google robots.txt guidelines)
if you want to block the directory "search" and its content, use Disallow : /search/ (no need for asterisk at the end)
if you use "Disallow: /hc/en-us/search/" (again, no need for asterisk) you will block all the content under xxx.com/hc/en-us/search/
So, for example if you have content that you want to block under xxx.com/hc/fr-FR/search/ it will not be blocked because your statement/directive limits it to a very specific "search" directory which is located under "en-US".
What is it that you want to block exactly?
