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Could be an issue related to competition and how far you are from the centroid? Please confirm the industry, city and how far you're outside the city.

I would go into Google Places and make sure that your address is optimized Address on one line and suite number on second line.  If it isn't this way, I would re-verify the listing. Heres a link to the Google Places Quality Guidelines. Make sure you comply with all of these items.  It's only a page long so not a lot to do but definitely make sure you are in high compliance with them.

Hi Raush, I don't have exact solution for your problem. Let me give you seomoz blogpost URL in which they have tried to cover each and every point of local listing: http://www.seomoz.org/blog/you-asked-i-answered-qa-from-you-probably-think-this-citation-source-is-about-you-dont-you Hope this will help you....

Hello Vladislav, Interesting question. Now, 'gutter ma' isn't exactly what I would call a local search. Local searches are typically city-based. So, for you, if you're located in Springfield, true local searches would be for things like 'gutter cleaning springfield' or searches without the 'springfield' but being performed on Springfield-based devices. So, when we're looking at the more random results for a statewide search something like 'gutter ma' (which probably is not how most people would be searching for your services) we see a variety of locales represented. Setting my location to Springfield, this is what I see: Abbott Window & Gutter Cleaning, Inc. <cite>www.abbottwindowandguttercleaning.com/</cite> 1 Google review 2 Kane Industrial Drive Hudson, MA (978) 562-1744 | Minuteman Leafguard <cite>www.leafguardgutters.com/boston-ma/hudson</cite> Google+ page 50 Boston Road Lowell, MA (978) 256-0092 | Insul-Kings <cite>www.insulkings.com/</cite> 1 Google review 66 Farm Road Marlborough, MA (508) 481-0666 | Marlboro Gutter Cleaning <cite>www.cleangutter.com/</cite> Google+ page Plymouth, MA (800) 994-3000 Gutter Pro <cite>www.gutterpro.com/</cite> 2 Google reviews 60 Medford Street Somerville, MA (617) 868-2673 | Carroll Seamless Gutters Inc <cite>www.carrollsons.com/</cite> Google+ page 16 Jacques Street Worcester, MA (508) 488-9999 | Custom Insulation Company, Inc. <cite>www.custominsulation.com/</cite> 2 Google reviews - Google+ pageMore results near Massachusetts » As you can see from this search, Google is selecting businesses from many different cities within the state. What their algo is for doing so on a broad search like this, I do not know. But, at least on my search, it doesn't appear that they are simply putting up listing from the state capitol (Boston). The selection looks quite random to me and I have no idea how one could influence it because of the apparent randomness. Also, I would truly question the value of ranking in a local pack like this for a state based, unspecific search. Presumably, people are looking for your client for 'gutter cleaning' not just 'gutter' and if they are leaving off any geo terms at all, Google will show them local results based on their location, and if they are adding a city term, it would presumably be their own, in which case, your client has the best chances of ranking in the local pack of results for their city of location. Hope this helps!