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Hey there! Tawny from Moz's Help Team here.

I took a look at your site in our new beta tool, Link Explorer, and it looks like we did have DA/PA scores and inbound links for this site in our new index: https://www.screencast.com/t/udJ4etEj

I'd encourage you to use Link Explorer, our new tool, as we consider the data there to be much more accurate than what you would see in Open Site Explorer.

I hope this helps! If you still have questions, feel free to reach out to us at help@moz.com and we'll do our best to answer any further questions you might have.

Success! So glad you were able to get that hooked up. Have a great rest of your day!

Hey there!

Sorry to hear that a couple of your Campaigns are running into Robots.txt crawl issues! Maybe I can help figure out why those sites can't be crawled.

It looks like the robots.txt file for the first site you mentioned is returning a 403 Forbidden response to our user-agent, Rogerbot: https://www.screencast.com/t/TFFaWtikf Anything other than a 301 redirect or a 200 OK status wills top us from being able to access the robots.txt file, which will result in a crawl failure. Please make sure your robots.txt file is fully accessible to rogerbot.

For the second site, ptone.nl, we're getting a 406 Not Allowed error: https://www.screencast.com/t/np1AEJ3oDiy2 Again, we'll need to be able to access those robots.txt files in order to crawl your site.

And that last site is also returning a 403 Forbidden response when we try to access your robots.txt file for that site: https://www.screencast.com/t/CEpKpLq3z

I'd recommend checking in with your web developer or whoever manages your site for you. They'll probably know how to make the necessary changes to make sure that your robots.txt files are accessible to our crawler.

Hope this helps! If you've still got questions, feel free to drop us a line at help@moz.com and we'll do everything we can to answer them all.

Hey there! Tawny from Moz's Help Team here.

Hm... that's a tricky question. I would err on the side of caution — if those brand names are present in images or content on those pages, then adding in those brand names as keywords on the page should be okay. If, on the other hand, you're just being prompted to add brand names for products that don't appear in the content, I would avoid using that brand name, as it could be considered bad practice.

I'm curious to hear what the rest of the community has to say, though!

If you've still got any product-related questions we can help with, feel free to give us a shout at help@moz.com.

Hey there! Tawny from Moz's Help team here.

It looks like our community members have already offered some helpful advice here. I just wanted to add that we have the Mozscast (http://mozcast.com/), which is a measure of how turbulent things are in the SERPs. Looks like the "weather" lately has been pretty stormy, so lots of changes are taking place.

As others have already pointed out, it's hard to pinpoint WHY the rankings are changing, but there are a few things to keep in mind as you go along.

There are a ton of factors that go into ranking well, so your best bet is to be very diligent and attentive to the issues affecting your SEO. There are a few things to keep in mind as you go along:

• Competitive research is important, because it's usually your competitors that you're fighting for rankings. There is a really good post about it here. I would also suggest looking at this blog postabout which tools can help you defeat your competitors!
• Keyword research and keyword strategy are also very important. We've got some helpful Moz Academy videos on both of these hereand here!
• Your link metrics also have a lot of sway when it comes to ranking. There are some really good Moz Academy videos on this, but I like this one about how search engines value links to start!

I hope that helps you out a bit! If you've still got questions, feel free to reach out to us at help@moz.com. Cheers!

Hi there! Tawny from Moz's Help Team here.

That page is taking you to your Mozscape API credentials - when you follow that link, you'll get one set of credentials, and when I follow it I see my own credentials, etc. It's related to our API.

If you're not using the API, feel free to remove that link - it really only serves to take you to your credentials information.

If you've still got questions, feel free to write in to help@moz.com with all the details of what's going on - we'll be better able to investigate any potential issues through a support ticket. 
Thanks!

Hey there! Tawny from Moz's Help Team here. 
Unfortunately, there's no way to sort by both location AND rank in a Custom Report, just one or the other. Sorry about that! 
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That's a great feature request, though, so I'm going to pass this along to the product team. Maybe it's something we could include in future updates to the tool!

​Sorry I can't be more help right away. If there's anything else you need, just drop us a line at help@moz.com and we'll do our best to sort things out with you.

Hey there! Tawny from Moz's Help Team here.

For really specific, in-depth questions about why a Campaign isn't working quite right, it's really easier to help you out through our normal support channels. Please write in to us at help@moz.com with all the details of what you're seeing, and we'll do our very best to help you figure things out.

Thanks!

Hey there! Tawny from Moz's Customer Support team here.

I don't know of any programs that could get our Mozscape API metrics into Google Sheets for you, but perhaps one of our many friendly and knowledgeable community members has some leads for you!

Hi there, Leanne,

Oh dear, that doesn't sound right! Unfortunately, we're going to need to take a closer look at exactly which kind of report you're trying to pull. Please write in to help@moz.com and we'll do our best to sort things out with you. It's really hard to do this kind of support in the forums.

Thanks!

Hopefully one of our community members can chime in with programs that have worked for them.

Hi there,

Ok — I think I can help here. Our tool has a 90% tolerance for duplicate content, which means it will flag any content that has 90% of the same code between pages. This includes all the source code on the page and not just the viewable text, so often it's a matter of finding the best answer for the duplicate pages in question. It looks like your pages are very similar at the code level: https://www.screencast.com/t/owVhUHZZqF

I used a third-party similarity checker, so it's not just our tools seeing this similarity. You can check it out for yourself here: http://www.webconfs.com/seo-tools/similar-page-checker/

For solutions, it depends on the site. Often with ecommerce sites, product pages will come up with duplicate content between two colors of the same item, and in that case it's good to use the canonical tag: https://moz.com/learn/seo/canonicalization. If there are two versions of the page that exist - for instance, example.com/subfolder and www.example.com/subfolder - you can put in 301 redirects to the correct page: https://moz.com/learn/seo/redirection. If it's just two pages on different subjects but with thin content, filling out that content with an extra paragraph or two can help.

Hi there! Tawny from Moz's Customer Support team here.

That's an excellent question! Our tool has a 90% tolerance for duplicate content, which means it will flag any content that has 90% of the same code between pages. This includes all the source code on the page and not just the viewable text, so often it's a matter of finding the best answer for the duplicate pages in question.

For instance, often with ecommerce sites, product pages will come up with duplicate content between two colors of the same item, and in that case it's good to use the canonical tag. https://moz.com/learn/seo/canonicalization

If there are two versions of the site that exist - for instance, example.com/subfolder and www.example.com/subfolder - you can put in 301 redirects to the correct page: https://moz.com/learn/seo/redirection.

If it's just two pages on different subjects but thin content, filling out that content with an extra paragraph or two can help.

There are more in-depth explanations of common answers to duplicate content on this page, if you're curious!: https://moz.com/learn/seo/duplicate-content

​Moz's tools won't take Google Tag Manager into account - you could still see duplicate content errors pop up. Using canonicalization or redirection should help cut down on those errors, though!

Hey there! Tawny from Moz's Help Team here. 
Unfortunately, there's no way to transfer settings between Campaigns. The only workaround is to set up a fresh Campaign with all the same settings manually — there's no way to do this automatically. Sorry about that!

​If you have any more questions, feel free to reach out to us at help@moz.com and we'll do our best to help you out.

Hey there!

Tawny from Moz's Help Team here!

It looks like your Moz Pro Campaign's Site Crawl for that site came back with results — I see data waiting for you in your Campaign. Where did we report that we couldn't crawl your site? I'd love to help, if I can!

Feel free to drop us a line at help@moz.com and we'll do our best to sort everything out!

Hey there! You can find Rank Tracker here until June 8th: https://moz.com/researchtools/rank-tracker

Hope that helps! If you have any more questions, feel free to reach out to us at help@moz.com.

Hey there! 
Tawny from Moz's Help Team here. 
Our API doesn't contain all those metrics — what we're able to pull in through the Mozscape API is the same kind of data you'd be able to get through Open Site Explorer, but in bulk. You can read about all the different kinds of data you can collect with the API over here, in our Help Hub pages: https://moz.com/help/guides/moz-api/mozscape/api-reference 
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You can read more about how to use it and get started from this page: https://moz.com/help/guides/moz-api/mozscape/getting-started-with-mozscape/create-and-manage-your-account 
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The API is a pretty technical tool, so you may need a web developer's help to interpret the responses you get. If you have any more questions, feel free to reach out to us at help@moz.com and we'll do our best to answer any questions you might have.  
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​Cheers!