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Hi there! Tawny from the Customer Support team here. Sorry you're having a bit of trouble with Keyword Explorer!

When you upload a CSV of keywords to a keyword list, the default is to show you search volumes for the US. You can set a Locale you'd rather see data for by formatting your CSV a little differently, though! If you take a look at the second example on this page: https://moz.com/help/guides/keyword-explorer#frequently-asked-questions, that format should allow you to upload a CSV and see search volumes for Austria rather than the US.

​Hope that helps! If you're still having trouble, feel free to write in to help@moz.com and we'll do our best to answer all your questions!

Hi there! Tawny from Moz's Help Team here.

If you've already marked that duplicate to request removal, you've taken all the necessary steps toward closing the duplicate. Now it's just a matter of waiting for our partners to accept our data submission and correct the information they're displaying. Unfortunately, there's not a lot we can do to speed them up on that front.

For now, your best bet is to wait it out - it could take anywhere from a week to a month or more for our partners to accept our changes. I know that's not an ideal timeframe, but we're at the mercy of the data submission process.

If you're concerned about how long the update is taking, you can always write in to help@moz.com and ask us to take a look for you.

Hi there! Tawny from the Help Team here. I think I can help explain what you're seeing in Open Site Explorer.

When you enter your site's URL, the first report that comes back is an Inbound Links report. By default only external inbound links are displayed, but you can use the dropdowns to filter down to just the links you're interested in.

You won't see these external inbound links in your source code - they're just links to your site from elsewhere on the web. If you were to look at internal links instead, you'd be able to find them in your site's code.

I hope this helps! If you have more questions, feel free to write in to help@moz.com and we'll give you a hand with anything that's not clear.

Hey there! Tawny from the Customer Support team here! I've just found your support ticket, and I can go ahead and get you refunded right now!

I'll follow up with you in the support ticket.

Sorry about that! While our keyword corpus for Keyword Explorer is large, it does not cover all keywords. If you see "no data" reported for a keyword's volume, it means we do not yet have volume information available. The good news is that your Keyword Difficulty score is unaffected by volume data, as it relies on SERP rankings, so you can definitely still find useful data here! We are continually adding keyword volumes to our database, so we may have data for your keywords in the future.

Hopefully our coverage for Austria will improve soon!

I totally hear where you're coming from. Unfortunately, I don't believe this is a feature our system will allow us to support. I'll make sure to mention your feedback to the team, though. If it were possible, it would be a great feature to include.

Hi there! Tawny from Moz's Help Team here. I think I can help explain what's going on here.

Open Site Explorer is powered by our Mozscape Index, which updates roughly every 4 weeks. Our most recent update was June 22nd, and the next one is scheduled for July 26th. (You can check on the next scheduled update any time from this page.) That means that the most recent data we have for your Page Social Metrics is from the 22nd of last month. If you've been doing lots of sharing and posting more recently than that, Open Site Explorer won't reflect those numbers yet.

I would expect to see your Page Social Metrics increase with the next index update. I hope this helps! If you have more questions, feel free to write in to help@moz.com and we'll do our best to sort you out!

Hi there! Tawny from Moz's Customer Support team here!
​
Setting up two separate campaigns is probably the way to go here. You can create a campaign solely for a subdomain or subfolder by selecting the +Advanced setting in the campaign set-up; just click the check box there and it will limit our campaign audit to the pages on that specific subdomain or subfolder.

From there, you can see in your Campaign Settings where if you've set it up for just that chunk of your site, or for the entire root domain.

I've created a short video here that will show you the steps in doing this in your own campaign, but feel free to write in to help@moz.com and let us know if you have any further questions or if there's anything else we can assist with!

Hi there! Tawny from Moz's Support Team here!

That's a great suggestion for a feature request! I'll pass it along to the product team and see what they think. Maybe it's something that could be included in future updates to the tool.

Thanks for writing in!

Howdy!
Thanks for reaching out! Just to clarify, Moz has a suite of do-it-yourself tools that we offer to help you implement your own SEO strategies, but we actually don't have any SEO consulting services. However, if SEO consulting was something that you were interested in, we do have a list of folks that we recommend: https://moz.com/community/recommended

We also have some Trainings and Workshops that you can participate in, if you're interested. Check out all the details here: https://moz.com/training

Last but not least, you could sign up for a 1 on 1 walkthrough of Moz Pro with one of our fabulous and friendly Onboarding Specialists. You can check out available times here: https://analytics.moz.com/pro/walkthrough
It's best to have some data to work with if you're going to speak with an Onboarding Specialist, so we recommend signing up for a free trial ahead of your appointment!

I hope this helps! Feel free to let us know at help@moz.com if you have any further questions, or if you'd like more info about our tools! Thanks, and have an awesome day!

Hi there! Tawny from Moz's Help Team here.

I'm so sorry you're running into this issue! We're experiencing some issues with our API this morning, which is why you're seeing these errors. The team is investigating the issue now and we hope to have things back up and running as soon as possible. We've updated our health page to reflect the current issues we're seeing.

Sorry for the inconvenience in the meantime!

Hey there! Tawny from Moz's Help Team here!

I'd love to help you out here, but we'll need a bit more information about what's going on to be able to help. If you send us a note at help@moz.com with the details of what's going on, what part of the tools are giving you the error message, and any other relevant details, we'll do our best to help get you sorted out as soon as possible.

Thanks!

Oh, how we wish that it could be mobile friendly! Our forum runs on a bit of a clunky system, though, so it'll need some pretty major overhauling to be mobile-friendly. We're working on optimizing our forum to make it better for all our customers and community members, so it's definitely something we've got in mind going forward!

Hm - that's a bit outside the scope of what the Onboarding Specialists normally cover. They're experts at helping you get set up in Moz Pro and understanding the reports and data there, but they don't really touch on Moz Local at all.

I'm afraid we don't have any kind of internal Moz training program for our tools like what you're describing. Sorry about that! You can always check out our Help Hub to see if the information you need is there, but I'm afraid we don't have training programs.

Hi there - Tawny from Moz's Help Team here.

This is something we'd love to help you out with! If you write in to help@moz.com or use our Contact Form with your question, we should be able to help get things straightened out!

Hey there! Tawny from Moz's Help Team here!

Where we're getting keyword suggestions from depends on which tool you're using. For Moz Pro, the suggestions come from our own data and data from a third party, Similarweb. For Keyword Explorer, the suggestions are based on our own database of millions of keywords.

I hope that helps, but if you've still got questions, feel free to shoot us a note at help@moz.com and we'll do our best to sort things out for ya!

Hey there! Tawny from Moz's Help Team here.

Unfortunately, our tools only track the first 50 places of SERP results - beyond that, our tools don't track where your site is ranking. That's partially because results beyond the 5th page of results typically fluctuate a good deal, and so it would be really difficult to show your rankings accurately with any confidence.

I'm afraid there's no way to use our tools to find out where your site is ranking beyond the first 50 results. Sorry about that!

If you still have questions or need a bit of extra help, feel free to write in to us at help@moz.com and we'll do our best to sort you out!

Hey there! Tawny from Moz's Help team here.

Sounds like you might be running into a bug! We'd love to help you out here. If you write in to help@moz.com with the details of what's going on with your listings, we'll do everything in our power to help!

Thanks!

In this case, it looks like it could be two things: a formatting issue, and the fact that these pages are canonicalized to themselves. Here's the canonical tag as it appears on http://thespacecollective.com/space-memorabilia/page/3:

href="http://thespacecollective.com/space-memorabilia/page/3/" rel="canonical" />

From looking at https://moz.com/learn/seo/canonicalization, it looks like that's sort of backwards from how canonical tags are normally formatted:

I think it's possible that if you switched the formatting around, you might see these duplicate title issues stop showing up.

It looks like we still haven't updated MozPoints any more recently than July 12th: https://www.screencast.com/t/4i1lo2pMpprI

You should be getting your MozPoints soon!