I'm a cosmetic dental practice so we're local and want people to visit our website, look around and make a booking.
I've followed very closely the featured snippet debate on WBF and in the blogs here and everywhere else on the web. I've got many 1-3 positions and have been optimising for featured snippets with great success.
I have noticed though that once I get a featured snippet the CTR of the page that the snippet is taken from drops significantly. This can often put me from position one into two or three. The same thing happens sometimes on the local listings. You get in the pack and people start visiting your homepage rather than the particular services page in the SERP.
At a conference I was at, here https://www.youtube.com/watch?v=1iXlVcbpvd0 (11:14) there is a suggestion that Vodafone de-optimise because a position one or two is better for their sales than a featured snippet.
After all my interests are not the same as google. They want to answer questions and I want to sell cosmetic dentistry. So is answering a question without bringing a user to my site a good idea? I've certainly seen the amount of enquiries drop once the category has a number of featured snippets.
Are they as good as everyone says they are? I think possibly not from my data and this Vodafone talk is the first time i've heard anyone agree.
I've scoured the web for answers and it's all just "GET FEATURED SNIPPETS", "HERES HOW TO GET THEM" etc. But my business is not about getting more traffic it's about selling. Could someone please point me to research on conversion rate and featured snippets. or ROI and featured snippets?
Thanks.