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Hi George - gotcha. That makes sense. The explanation is really simple - we crawl as much as we're able to process (processing and calculating metrics like PA/DA/MozRank/MozTrust/etc are our bandwidth barreirs right now). Other services don't calculate those metrics, but Google & Bing have found ways to do both (large crawls and immediate processing at scale). We're moving to a model similar to Google soon, but in the meantime, our index is smaller than others (particularly in certain sections/parts of the deep web, less trustworthy sites, and more spammy areas of the web). I will nudge the team to get up a page on Mozscape that helps to better explain this.

In addition to all that's been said, reviews for your store is a great way to get inbound links.

Hi George, You are 100% right that the client cannot cause this feature not to appear, nor can they influence what appears in it. As to why the 'people also searched for' is appearing on your client's results, and not on their competitor's, that a good question for which I know no answer. For some reason, Google feels it's important to show the 'people' feature on one result and not the other. Could be that it will appear tomorrow or in six months on the competitor's search, too. The feature is still pretty new and may not have been rolled out for everything it eventually will be. I know business owners hate this. Google has had a history of showing the competition for local results in a variety of ways over the years. One just has to live with this and work hard on all of the things that can be controlled.

When I take a quick look at the site, I'm seeing very little in terms of unique content. I grabbed a phrase from the first two articles in the news section, and they appear to be copies of other articles. A new wordpress blog nobody has heard of is going to have a very hard time outranking the Wall Street Journal by copying their articles. Turned around -- why should Google be ranking this site?