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Hi Caleb! That's a good question. It's very important for me to state here that Moz Local is not a ranking tool. We do not guarantee rankings in any way. Likely, you already know this, but just wanted to be sure this was clear. Whether using a tool or working manually, citations are built for 2 main reasons: To build up the 'trust' it is perceived that Google places in widely available, correct business NAP+W. To help customers locate your business on a variety of platforms. #1 is believed to help you with your Google local pack rankings and #2 is believed to directly market to customers on platforms they frequently use (like Yelp or Facebook). Citations are not widely recognized as a means for improving organic or national rankings. So, in your case, as you don't really see customers between normal business hours, citation building may not be the most important investment for your business. On the other hand, if you have a B2B relationship and your business associates are coming to your office between normal business hours, citation building could help them find you in the local packs of results. Additionally, citations are normally listed in the organic results below the main result for a branded search, so, it could be postulated that this could help B2B customers feel more secure about how established your business is. But, it would not like help you rank better for your software keywords. *However, there is one grey area related to this that deserves mention. The majority of citations include a link to the business website. So, in a sense, citation building is a form of link building. It would be possible, then, to parlay that out into thinking that earning citations means you've earned some new links for the business, right? And links do influence organic rank, right? But, it's my gut feeling that, because the links contain in citations are not merit-based (in other words, you're not actually earning them based on something great you've done) they probably do not have a ton of value in the current, more sophisticated Google environment. Could they help at all? My guess is that they might be of minimal help, but that you would likely benefit more organically from other efforts. Hope this helps!

Hi Jimmy, Thanks very much for the reply! John

If the entire page where you're writing is about content marketing, on a site that is related to content marketing, chances are the link would line up fine.