Welcome to the Q&A Forum

I've taken a quick look at your link profile, and it looks to me like you still have some fairly spammy links live; in addition to some advertising links which are followed (rather than no-followed) which may be what's causing the issues.

Nice clean design, but not always to-the-point Use a pay-off at the header of the page (what can I find at this page) Change the elements "his week's featured footstools" and the black-and-white ilustrations (just show your product!!) Change the colour of your "Add to basket'" button and make the button more prominent Delete the red-white socks on a product detail page (and other pages exept the homepage). It's nice to use it at the homepage as a gimmick, but on every page it may be iritating. Your products are beautifull, show them!! Not the socks! Redesign your product detail pages: let the product be the most important part of the page not a big purple header, not the navigation on the left. Relocate 'free delivery" etc to a place above the fold. Remove the category navigation at your shopping basket page, just show the basket and the service claims like free delivery. Change the colour of your "checkout" button and simplify the form, just visit large webshops for examples. Good Luck!