Welcome to the Q&A Forum

Hi Michael, please email the Help Team about this. Thanks!

Christy

Hi there! You've received some good responses. Did any of them answer your question. Please let us know, and welcome to Q&A!

Christy

Hi Lana,

Hm ... I was able to generate the PDF preview and download a copy of your report just now. For your privacy, I sent the link to the report preview in a PM. Would you please go into your Custom Reports and try to preview the report once more? I've confirmed that you have set the report up correctly to be emailed to you on a daily basis. Have you received the report yet via email? If not, would you kindly triple-check that the email address is valid and that it's not in your spam folder, etc?

Fingers crossed,

Christy

Hi there, thanks for your question. This is a known issue, and a fix is being worked on as we speak, per Moz Health.  You can check back there for status updates any time. In the meantime, you may use the On-Page-Grader tool as a quick workaround to export a report for any keyword + URL at https://moz.com/researchtools/on-page-grader.

I hope that helps. Thanks so much for your patience! We really appreciate it.

Kind Wishes,
Christy

Hi there, I'm just checking in to make sure you saw my responses to Amelia. Did the  directions at Moz Health work for you, or did you email the Help Team? I am sorry about all this, and appreciate your patience. Thanks for hanging in there!

Christy

Hi Amelia, I'm just checking in to to make sure you saw my last response. If so, were able to get things going again, or did you email the Help Team?

Christy

Christopher, that is very strange ... and annoying

Would you kindly send a detailed email to the Help Team at  help@moz.com? It would be great if you could note which sections are showing you as logged in, and which ones are showing you as logged out in your email. Feel free to send screenshots or make a video if that is easier for you. They will also be able to answer questions about login expiration times in more detail.

Thanks for hanging in there, Christopher. You are awesome!

Kind Wishes,
Christy

Hoorah for progress! Thanks for the update, Federico.

Christy

Happy to help, Lana!

Christy

Hi Javier, thanks for your question! There isn't a feature to export the default dashboard as-is. You can, however, create a Custom Report that is every bit as visual as the one in the dashboard.

To get started, go to your dashboard. Click on the "Custom Reports" button, located underneath the main navigation bar on the RH side of the page. Then follow the directions to create your report using the easy-peasy, drag and drop interface. You can make the report look like your dashboard, or you can customize it to your heart is content.

When you've finished putting the report together, you will be given the option to print a PDF. After you create your PDF, you can then schedule the report to be automatically generated and emailed to you on the schedule that works best for you. Voila!

I hope that helps. Let me know if you have questions.

Christy

Hi there, thanks for your question! Are you referring to the Competitive Link Metrics report, which is explained in this help guide? http://moz.com/help/guides/links/competitive-metrics?

Christy

Hoorah! I'm so happy this worked for you. As noted below, if you experience login issues in the future, please try clearing the cookies and the cache at the same time after logging out.

Christy

Hi Federico,

Did you see my response below about clearing your cookies and your cache at the same time when logging out? Have you tried that? Thanks so much for your patience

Christy

Hi Oren, did you see my response below about clearing the cookies and the cache at the same time after logging out? Thanks so much for your patience. We really appreciate it!

Christy

Hi Jesse,

Thanks for the feedback. So sorry about this. Very frustrating Did you see my responses below about clearing the cookies and the cache? We have a lot of people having issues because they are logging out and doing one but not both at the same time before logging back in. Let me know, and thanks for kind words. We appreciate it, and your many other contributions to the Moz community!

Christy

Hi Christopher,

I just want to check in and see if you are still having this issue.

Christy

Hi John,

Welcome to Moz. We are glad you are here! You asked a great question, and have already received some solid advice. See how friendly folks are around here? A similar question was asked last week at http://moz.com/community/q/make-the-most-of-moz. You may want to take a peek at it, as Peter Lunn and Cyrus Shepard linked to some excellent resources there.

Cheers,
Christy

Hi there! Please email the Help Team about this at help@moz.com. Thanks so much for your patience!

Christy

Hi Everyone,

I just want to make sure that you have done both things when logging out (clearing your cache and cookies, at the same time.) Sometimes people do one or the other and not both. All of the sections of the site have been updated with a fix for each one.

If you are still having problems after logging out and clearing both the cookies and cache, (and then logging right back in), would you kindly send a detailed email to help@moz.com? It would be very helpful to note which sections are showing you as logged in, and which ones are showing you as logged out. Feel free to send screenshots or make a video if that is easier for you.

Again, I am so sorry for the inconvenience, and understand your frustration. Thank you for letting us know about this, and for helping us sort it out. Ya'll are awesome!

Christy

Hi Everyone,

Have you tried logging out,  then clearing you cache beyond your cookies before logging back in? Again, so sorry for your troubles. Rest assured the Help Team is looking into this.

Christy