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Have there been any new developments in this issue? I have tried the suggested solutions above and still haven't had any success.

Hi Melanie, Thanks for reaching out! This is actually an issue that popped up recently. Our Dev team has found out the cause and are hoping to deploy the fix for this soon. If you have any other feedback or questions, feel free to send them along to help[at]moz.com and we'll reach back out Thanks again and keep the feedback rolling in! Best, Sam Moz Helpster