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Hey Ryan! That's definitely weird. This is more of a customer service question than an SEO question, so I'm going to close this Q&A and open a customer service ticket for you at the email address associated with your account so I can do some research and get back to you. In the future, if you have a question about our site or tools, please email it to help@seomoz.org to get faster service. Thank you! Talk to you soon!

Hello there! This is more of a customer service question than an SEO question, so I'm going to close this Q&A and open a customer service ticket for you at the email address associated with your account. In the future, if you have a question about our site or tools, please email it to help@seomoz.org to get faster service. Thank you! Talk to you soon!

Hey Anne!

I'm so sorry that you're getting that result in OSE. This does seem to be because your site hasn't been crawled in Linkscape yet, though several sites that link to it have. You can go here to see the list of linking domains (yours is not in the list, since we haven't crawled it yet). Most new sites and links will be indexed by our spiders and available in Linkscape and Open Site Explorer within 60 days, but some take even longer for a plethora of reasons, including crawl-ability of sites, the amount of inbound links to them, and the depth of pages in subdirectories. Just so you know, here's how we do our index: we take the last index, take the 10 billion URLs with the highest mozrank (with a fixed limit on some of the larger domains), and start crawling from the top-down until we've crawled 40,000,000,000 pages (which is about 1/4 of the amount in Google's index). Therefore, if the site is not linked to by one of these seed URLs (or one of the URLs linked to by them in the next update) then it won't show up in our index

We update our Linkscape Index every 3 to 5 weeks. Crawling the whole internet to look for links takes 2-3 weeks. And then we've got 1-2 weeks of processing to do on those links to determine which are the most important links etc. You can see a schedule of how often we update, and planned updates here: http://seomoz.zendesk.com/entries/345964-linkscape-update-schedule

If our crawlers or data sources are blocked from reaching those URLs, they may not be included in our index (though links that points to those pages will still be available). For now, the best thing you can do to help your domain become indexed is to continue to work on link building for links from sites with high mozrank. If you need help with that, you may want to ask the PRO Q&A community about it here!

I hope this information helps! While the site may not be indexed yet, give it some time - maybe we'll see it in OSE next month.

Have a great day and best of luck with your SEO!

Hey seo.academy,

It sounds like your site hasn't been reindexed by Linkscape or like those other links are deeper than Linkscape is going on your site. Most new sites and links will be indexed by our spiders and available in Linkscape and Open Site Explorer within 60 days, but some take even longer for a plethora of reasons, including crawl-ability of sites, the amount of inbound links to them, and the depth of pages in subdirectories. Just so you know, here's how we do our index: we take the last index, take the 10 billion URLs with the highest mozrank (with a fixed limit on some of the larger domains), and start crawling from the top-down until we've crawled 40,000,000,000 pages (which is about 1/4 of the amount in Google's index). Therefore, if the site is not linked to by one of these seed URLs (or one of the URLs linked to by them in the next update) then it won't show up in our index

We update our Linkscape Index every 3 to 5 weeks. Crawling the whole internet to look for links takes 2-3 weeks. And then we've got 1-2 weeks of processing to do on those links to determine which are the most important links etc. You can see a schedule of how often we update, and planned updates here: http://seomoz.zendesk.com/entries/345964-linkscape-update-schedule

Linkscape focuses on a breadth-first approach, and thus we nearly always have content from the homepage of websites, externally linked-to pages and pages higher up in a site's information hierarchy. However, deep pages that are buried beneath many layers of navigation are sometimes missed and it may be several index updates before we catch all of these.

If our crawlers or data sources are blocked from reaching those URLs, they may not be included in our index (though links that points to those pages will still be available). Finally, the URLs seen by Linkscape must be linked-to by other documents on the web or our index will not include them.

I hope this information helps! It definitely sounds like for your issue specifically, it's a matter of those links not getting indexed yet. Also, I'd definitely recommend you use OSE instead of the Linkscape tool - OSE is much better.

In the future, if you have a question about our site or tools, please email it to help@seomoz.org to get faster service. Thank you!

Hey Ryan!

While the toolbar should be showing you correct link counts, you're right - it doesn't show a list of those links. If you'd like to see that feature, definitely suggest it at our feature request forum: http://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests.

As for links going out from the site, if you think there's an issue with the tool can you email some examples to help@seomoz.org? It's more of a support question than an SEO question so definitely hit us up there with more information about the issue if you think it's inaccurate.

Hope that helps!

Ryan's right - it's because the page isn't in our index yet. You can verify this at www.opensiteexplorer.org. Sorry about that! Most new sites and links will be indexed by our spiders and available in Linkscape and Open Site Explorer within 60 days, but some take even longer for a plethora of reasons, including crawl-ability of sites, the amount of inbound links to them, and the depth of pages in subdirectories. Just so you know, here's how we do our index: we take the last index, take the 10 billion URLs with the highest mozrank (with a fixed limit on some of the larger domains), and start crawling from the top-down until we've crawled 40,000,000,000 pages (which is about 1/4 of the amount in Google's index). Therefore, if the site is not linked to by one of these seed URLs (or one of the URLs linked to by them in the next update) then it won't show up in our index

We update our Linkscape Index every 3 to 5 weeks. Crawling the whole internet to look for links takes 2-3 weeks. And then we've got 1-2 weeks of processing to do on those links to determine which are the most important links etc. You can see a schedule of how often we update, and planned updates here: http://seomoz.zendesk.com/entries/345964-linkscape-update-schedule

Linkscape focuses on a breadth-first approach, and thus we nearly always have content from the homepage of websites, externally linked-to pages and pages higher up in a site's information hierarchy. However, deep pages that are buried beneath many layers of navigation are sometimes missed and it may be several index updates before we catch all of these.

If our crawlers or data sources are blocked from reaching those URLs, they may not be included in our index (though links that points to those pages will still be available). Finally, the URLs seen by Linkscape must be linked-to by other documents on the web or our index will not include them.

For now, the best thing you can do to help your domain become indexed is to work on link building for links from sites with high mozrank.

I hope this helps! This is more of a customer service question than an SEO question, so in the future, if you have a question about our site or tools, please email it to help@seomoz.org to get faster service. Thank you David!

Best of luck.

Hello there! This is more of a customer service question than an SEO question, so definitely hit up our support forums at http://seomoz.zendesk.com. Specifically, the API Developer's Forum is where you should post questions about the API: http://seomoz.zendesk.com/forums/293196-developer-discussion-group. If it's account-specific, you can always write in a support question to help@seomoz.org.

I'm not familiar with PHP, but if you try to make the call using the http sample code provided at www.seomoz.org/api you should be able to get data back. If you need help with other sample code, hit up those API forums and check our the API Wiki: http://apiwiki.seomoz.org/w/page/13991133/SEOmoz-API-Home.

Hope that helps! See you on the forums.

Great answers Mike!

Jessica, if you're still having issues with the Crawl Test and it seems like a tool issue, let us know at help@seomoz.org - you'll get a faster response from our Help Team for your tool questions that way (unless, of course, a mozzer like Mike beats us to it!)

Noted! I added your feature request to our database. Did you know that the "C" in "TAGFEE" stands for "Crush Lameness Mercilessly"?

Hey Fabian,

I'm really sorry that your previous question was lost - I'm not sure what happened there! I don't see your previous question, but I did refund that question credit for you so you should now have that back, at least. Please feel free to report the question and we'll try to get you an answer as quickly as possible. If you're still having problems, please feel free to email help@seomoz.org and we'll try to look into it further. Thanks!

Cheers,

Aaron

Hey James,

Good question! First off, Open Site Explorer actually uses Linkscape for its data, so data from the two sources should be the same. I checked it out and it looks like the root domain of www.hydropoolhottubs.com - which is all of the subdomains under *.hydropoolhottubs.com - has 102,418 total links pointing to it, while the subdomain www.hydropoolhottubs.com has 2,805 links pointing to it. This is probably because you have a lot of links pointing to a subdomain other than www, like to the root domain or to retailer.hydropoolhottubs.com. I hope this helps! Let me know if you have any other questions or if I can do more to explain it better. Cheers!