Number of E-commerce transaction is less while goal conversion count is more

[Alick300]

Hi All,
As far as I know for one goal conversion I could have have more E-commerce transaction but in my case it is opposite I am getting e.g two goal conversion count for one e-commerce transaction or 6 goal conversion count for 3 E-commerce transaction.

Why this is happening & How could I fix that?

Thanks

[Hutch42]

How do you have your goal set up? it seems like your goal is firing twice, or you have an automatic page reload somewhere, unfortunately problems like this are hard to diagnose without being able to actually see your analytic's information. The best you can do is look at the rules defining your goals and see if they are to broad, if you are basing them off on an event that is hard coded onto your site then you should also look into your code to make sure it is not firing twice during a purchase.

[Christy-Correll]

Hi there, did you see the response to your question from Hutch42? He brought up some good points.

[Alick300]

Hi,

I have defined only one thank you page in goal set up, no automatic page reload.

@Hutch42 - What info do you want me to share here to find the main reason/resolve the problem?

Thanks

[Hutch42]

Without seeing you analytics I can't do much more, but with what you are saying I think you should re-look at how your thank you page is performing, see if that page is getting 2 around double as many page views as sessions, or if there are a large number of page views with less than 1 second, or if you look at your thank you page, is the previous page nearly 50% of the traffic.  If your goal is set up correctly the only thing that could be causing this would be the page double loading in quick succession or having 2 copies of your GA code on the page.