I'm tired of logging in to MOZ

[Christy-Correll]

Hi Everyone,

I just want to make sure that you have done both things when logging out (clearing your cache and cookies, at the same time.) Sometimes people do one or the other and not both. All of the sections of the site have been updated with a fix for each one.

If you are still having problems after logging out and clearing both the cookies and cache, (and then logging right back in), would you kindly send a detailed email to help@moz.com? It would be very helpful to note which sections are showing you as logged in, and which ones are showing you as logged out. Feel free to send screenshots or make a video if that is easier for you.

Again, I am so sorry for the inconvenience, and understand your frustration. Thank you for letting us know about this, and for helping us sort it out. Ya'll are awesome!

Christy

[Christy-Correll]

Hi Christopher,

I just want to check in and see if you are still having this issue.

Christy

[Christy-Correll]

Hi Jesse,

Thanks for the feedback. So sorry about this. Very frustrating Did you see my responses below about clearing the cookies and the cache? We have a lot of people having issues because they are logging out and doing one but not both at the same time before logging back in. Let me know, and thanks for kind words. We appreciate it, and your many other contributions to the Moz community!

Christy

[Christy-Correll]

Hi Oren, did you see my response below about clearing the cookies and the cache at the same time after logging out? Thanks so much for your patience. We really appreciate it!

Christy

[Christy-Correll]

Hi Federico,

Did you see my response below about clearing your cookies and your cache at the same time when logging out? Have you tried that? Thanks so much for your patience

Christy

[Christy-Correll]

Hoorah! I'm so happy this worked for you. As noted below, if you experience login issues in the future, please try clearing the cookies and the cache at the same time after logging out.

Christy

[FedeEinhorn]

Hey Christy,

I did follow those steps a week ago I think when I opened a question about the same issue, that didn't solved it. However, since Yesterday (I think it was my latest login), I wasn't requested to login again, so seems fixed in this area. OSE is still asking me to login every time, unlike before that ig I was logged in in Moz I was logged in in OSE too.

Thanks!

[ChristopherGlaeser]

Hi Christy,

Thanks for checking.  Sorry to report it's still broken.  This morning I deleted the history and cache and logged in and everything was fine.  Then later in the day I returned to the site and some pages think I need to login and other pages think I am logged in.  I have to find a page that thinks I'm logged in, log off, and then log in again.

Quick question: Is it the intention of the system to automatically log members off after a certain amount of time?  If so, what is the time period to log someone off?

Best,
Christopher

[Christy-Correll]

Hoorah for progress! Thanks for the update, Federico.

Christy

[Christy-Correll]

Christopher, that is very strange ... and annoying

Would you kindly send a detailed email to the Help Team at  help@moz.com? It would be great if you could note which sections are showing you as logged in, and which ones are showing you as logged out in your email. Feel free to send screenshots or make a video if that is easier for you. They will also be able to answer questions about login expiration times in more detail.

Thanks for hanging in there, Christopher. You are awesome!

Kind Wishes,
Christy

[Christy-Correll]

Hi Christopher, I'm just checking in to make sure the Help Team was able to sort things out for you. Has this issue been resolved?

[ChristopherGlaeser]

Hi Christy,

Thanks for the follow up.  The login became too tedious for me and I cancelled my subscription to MOZ.

Best,
Christopher

[FedeEinhorn]

Hey Christy,

I still experience fairly regular issues with the login too.

It has become something I am just "used to do" = relogin when going from the Q&A to a profile (ie).

[Christy-Correll]

Hi Christopher,

I am truly sorry to hear that. Thanks for giving Moz a try, and best of luck to you.

Kind Wishes,
Christy

[Christy-Correll]

Hi Federico,

I am so sorry you are still experiencing this. Thanks for hanging in there! Say, would you mind emailing the Help Team about this? This should not be happening. Thanks so much for your patience.

Kind Wishes,
Christy

[FedeEinhorn]

Sure Christy, I'll do it and include some screenshots if I can. Thanks for your continued support and caring!

[skypromote]

Same issue in 2019, across multiple browsers. Is this still an issue for everyone?

[jocameron]

Hi Sherwood,

We haven't had any recent reports of this behaviour.

Have you tried logging out, then clearing you cache beyond your cookies before logging back in?

Please also check you're not booking Moz cookies. If you're still having trouble please send details of your OS, browser version, and screenshots/screencasts of this behaviour, if you're able to capture it, to help@moz.com

Thanks!

Jo