My campaigns were erase Why???

[Ashfordco]

I had 4 campaigns set up and running and I had an issue with the credit card in my profile and I updated the information and now all my previous campaign have disappear.

Can somebody help me on this?

[Christy-Correll]

Hi there, I'm sorry to hear that. Good news, though: your campaigns should have been archived when you had the issue with your credit card. If so, you can simply reactivate them. To do this, navigate to http://pro.moz.com/campaigns and click on "Archived Campaigns" in the sub-menu. Then click the button labeled "Activate" next to each campaign in the list. Did that work?

If not, please send an email to help@moz.com to open a new help request ticket. Best of luck! (Christy)

[Ashfordco]

Go it! I found my campaigns, Thank you very much for the information.

[Christy-Correll]

I am very happy to hear that, Ashfordco! And you are quite welcome. Thanks for the update.