Issue with follerwonk

[hunterh]

Hey, im having issues with followerwonk. Activate my pro  because when i go in  search bio feater it goes back to standard and i can t use service app shows installed too. fix thanks

[yeagerd]

I do not know anything about Followerwonk as it has always just worked for me but my suggestion would be to:

1. completely log off and shut your browser down.  Restart it and clear all cache and cookies.  If using Internet Explorer you may also want to shut off the PC (Not hot restart but shut it down) and let it set some seconds and then restart it.  (be sure to clear the cookies before restart).  Also, if using Internet Explorer you may want to invest some time looking into a better browser.

2. No go?  Log into Twitter and remove Followerwonk from your approved apps list.  Log into Followerwonk making sure that you are logged into MOZ.com first and reconnect the two.

Again, I am not familiar with Followerwonds idiosyncrasies but I know that when my Twitter apps are having any type of issue with aligning oAuth2 accounts about 80% can be fixed with a reconnect.

[Peterli]

Hi Hunter,

Thanks for reaching out to us!  I am glad you asked this question.  It looks like when your account wasn't active, your Followerwonk might have been attached to the non-PRO version of the account, so we would have to manually unlink the connection from this end.

Just to have you get the process started, can you send us an email (help@moz.com) asking for the unlinking of the two accounts. In that email you would just have to state the user email and the @ Twitter handle.

Thanks for your time, I hope to hear from you soon!

Peter
Help Team Grasshopper.