Keywords rankings compared competitors not working

[JeanlouisSEO]

Hello,

My keywords rankings compared competitors is not working : http://screencast.com/t/x88Z6tXB2r

For months I've never have any stats in the competitors columns, why ?

Thank you

[SamWeber]

Thanks for the question!

I just took a look at your campaign and everything is set up correctly.  After running a search for the first couple terms on Google.be in incognito mode, I didn't see any of your listed competitors show up in the top 50.  This is why we're not showing any data for them in the rankings section of the page.  Once they do hit the top 50, we'll begin to track them in app for you.

Best,

Sam
Moz Helpster

[immelinda]

This is NOT working - i'm having the same problem as the original poster. I've checked Google and my competitors rankings are all in the top 50. Please help

[StephenCallaghan]

I am having the same problem. I am tracking 3 competitor sites. Links show etc but keyword place ment in Google UK is not working in the drill down report, However if I click on the keyword the keyword ranking tool showing Google UK top 10 cleary shows my competitors there.

any ideas?

Thanks

Steve

[JoelDay]

Hey Stephen & Melinda,

The most common cause of this type of scenario is having your competitors misconfigured in your campaign settings.

If you have your competitor setup for example.com but they have a 301 redirect to www.example.com the system will only look for pages ranking without the www since our competitor metrics only deal with subdomain and not root.

Essentially you need to find which version of the page your competitors are using and use that. I checked your accounts and found that was the cause in both your cases.

I'd be happy to provide more specific examples if you want to email us at help [at] seomoz [dot] org and include your email and campaign information.

Thanks! I hope that makes sense.
Joel.

[StephenCallaghan]

Thanks Joel