Keyword Difficulty Tool not working!

[KeriMorgret]

Hi Paularu,

There is a thread from a previous time we had an outage, and someone has added to that thread for this outage, but the keyword difficulty tool has not been down that entire time. It's been down just a couple of days, and while it is a holiday weekend in the US, we do have employees working on getting it fixed as we speak. We'll keep the SEOmoz twitter feed updated as we have more information about the status.

[MDMWorldwide]

Tool is not working at all. Must see this data to finish work.

[nichemarkettools]

Yep, same issue here. I rely on it so would be great if it could be looked into.

[KeriMorgret]

The tool is down still right now. We're still figuring out ways to get this working right now. We don't have an estimated time for it to be fixed, but will keep Q&A and Twitter updated when we know more information.

[nichemarkettools]

Thanks Keri, it is working correctly for me as of 5 minutes ago.

[hyperdude]

Still not working. I will wait for the official response.

[JasonPortlandSEO]

My rank tracker is not working either. I have sent emails to tech support with no response. It hasn't worked in over a week.

[KeriMorgret]

Hi Sarah,

Mind sending me a PM with your info? Did you email help@seomoz.org, or a different email? If you emailed help, there should have been an automated response with a ticket number. If you give me that in a PM I'll track down what happened. We usually respond in a day or two.

Keri

[KeriMorgret]

Hi everyone,

Just a quick note to let you know the keyword difficulty tool is working again. Thanks for your patience!

Keri

[KeriMorgret]

Hi Sarah,

You should have heard back from the help desk now. It looks like a response may have gone to your junk filter. Let me know if you haven't heard back yet.

Keri

[comtedescierges]

Evidently not working again as out of 30 queries I have only had it working 3 times which is highly frustrating considering it is (potentially) one of the most useful tools on SEOMoz and really the only reason that I signed up for a Pro account. Any ideas when it will be working again?

[ChiarynMiranda]

Hey Sean,

Thanks for writing in and sorry that you are running into some issues with the Keyword Difficulty tool. Unfortunately, Google has changed the way that they present rankings information, so we have had to make some changes to our collection in order to keep up with these changes, I'm afraid that this has caused some issues with providing the real time data for the Keyword Difficulty tool and the tool is currently unresponsive. At this time, unfortunately, we do not have an ETA for when that tool will be up and running again, but we are hopeful to have the issue resolved by the end of the week. I thank you for your patience while we work to resolve this issue.

I apologize for any inconvenience this may cause.

-Chiaryn