Keyword Difficulty Tool not working!

[Somondo]

Hello everyone,

I quite new to the pro service and I am still on my free trial and I have to say that it is perfect! However, I haven't been able to use the keyword difficulty tool for a couple of days as it keeps saying that there is a problem and that I should try again in 20 minutes. I tried several times and 9 out of 10 times I get this message. I have only managed to get a couple of keywords analyzed. Keep in mind that most of the times I am not using English terms but since it worked in the past I would think that this is not the problem.

Any thoughts on how to fix this issue?

Thanks in advance!

[KeriMorgret]

Hi! I've had the day off as a holiday today, but I know that there are some issues with the tool and that we are working on them. Could you open a ticket at our help desk at http://www.seomoz.org/help? That way we can notify you when things are fixed. Thanks so much for your patience, and I'm glad you're otherwise enjoying SEOmoz.

[imagatto2]

Same Issue. Windows 7 - not fully updated (broke my pc last update) , Ip from Mexico, Merida

I am also having no luck with the rank tracking

2 days for me

Already created a ticket

Just wanted to kick in to help if possible

[Resultify]

I have excatly the same problem. Had it for a few days.

Just tried it 5 min ago, same result.

Its a great tool so would love to have it fixed

Thanks

Fredrik

[Zoolander]

Sometimes it doesn't work for me either.

Do the exact same keyword queries generate the same results for different users?  For example if the result for Yahoo US on "Mountain Bike" is the same for one SEOmoz user as it is for another.  Could a system that detects keywords used over a certain amount put them in automatically at the next update then store on database that the actual keyword tracker tool bypasses to for those words, while actually working only on other less common words.

Although I do keep a record of relevant ones, I admit occasionally if I have a list of 100 or so I can forget or not find one I may or may not have done earlier and do it twice.  For shame!

[Somondo]

I am not sure that I understand exactly what you mean my friend but I am quite sure that it is off topic. We are talking about the tool not working at all. Not it working differently depending on the user's details.

[Zoolander]

If not working at all due to being popular and therefore sometimes overloaded with requests, then if it gives the same results for the same queries among different users, common keyword queries could be aggregated into a database (updated as often as the keywords themselves (monthly?) ), for the keyword tool to bypass to for those particular queries, freeing it up for other less regular queries.

[Somondo]

Oh ok sorry then for my previous response. I get what you mean now, and of course you're right!

[paularu]

Not working here also

"Uh oh... there was a temporary problem gathering Analysis data for your request. Sorry about that! We're actively looking into resolving these intermittent issues, but in the meantime, try submitting your request again in 20 minutes. Thank you!"

and I searched this "forums" and I see this has been happening for months now ...

[KeriMorgret]

Hi Paularu,

There is a thread from a previous time we had an outage, and someone has added to that thread for this outage, but the keyword difficulty tool has not been down that entire time. It's been down just a couple of days, and while it is a holiday weekend in the US, we do have employees working on getting it fixed as we speak. We'll keep the SEOmoz twitter feed updated as we have more information about the status.

[MDMWorldwide]

Tool is not working at all. Must see this data to finish work.

[nichemarkettools]

Yep, same issue here. I rely on it so would be great if it could be looked into.

[KeriMorgret]

The tool is down still right now. We're still figuring out ways to get this working right now. We don't have an estimated time for it to be fixed, but will keep Q&A and Twitter updated when we know more information.

[nichemarkettools]

Thanks Keri, it is working correctly for me as of 5 minutes ago.

[hyperdude]

Still not working. I will wait for the official response.

[JasonPortlandSEO]

My rank tracker is not working either. I have sent emails to tech support with no response. It hasn't worked in over a week.

[KeriMorgret]

Hi Sarah,

Mind sending me a PM with your info? Did you email help@seomoz.org, or a different email? If you emailed help, there should have been an automated response with a ticket number. If you give me that in a PM I'll track down what happened. We usually respond in a day or two.

Keri

[KeriMorgret]

Hi everyone,

Just a quick note to let you know the keyword difficulty tool is working again. Thanks for your patience!

Keri

[KeriMorgret]

Hi Sarah,

You should have heard back from the help desk now. It looks like a response may have gone to your junk filter. Let me know if you haven't heard back yet.

Keri

[comtedescierges]

Evidently not working again as out of 30 queries I have only had it working 3 times which is highly frustrating considering it is (potentially) one of the most useful tools on SEOMoz and really the only reason that I signed up for a Pro account. Any ideas when it will be working again?