When creating new users, they are not receiving an email to set up. Does anyone know if this is a fault or can advise me?

[NisbetsUK]

Just upgraded to full account so unlimited users can be created but they're simply not receiving the email to set it up.

[moz_support]

Sorry for the trouble! Sometimes new account emails can get sorted into spam folders in your email program, so you may want the users to check there. If you're still unable to find the account setup emails, feel free to regenerate them by attempting the sign up again, or reach out to us at help@moz.com with the specific account emails and we can take a look. Thanks!