I cancelled my subscription but still amount is charged for another year

[Aceturtle]

Please cancel my subscription i dont want to extend my subscription.

Last day of my subscription is Aug-18th-2016. I cancelled it on 18thAug but still money got processed and the subscription is extended. How can you charge without intimating. This is very frustrating.

Please refund my amount i dnt want moz account at all.

[KristinaKeyser]

Hi there! Kristina from Moz's Help Team here.

We noticed that you also wrote into our team and we've processed this refund and cancellation per your request. If there's anything else we can assist with on that topic, I'd like to recommend responding to the conversation we had in your Help ticket or by emailing help@moz.com for further assistance.

We're sorry to see you go - I hope you have a great day.

Thank you,
-Kristina

[BlueCorona]

Hi Aceturtle! Like Kristina said, you wrote this on the Moz Q&A forum. To get a more direct response from a Moz representative that can assist you with your subscription cancellation, you will need to contact them directly.

Go to the help page to content them: https://moz.com/help/contact

Hope this helps!

[Vijay-Gaur]

Hi There,

I believe Moz's support team is quite responsive, they have answered your question already.

I agree with Blue corona, this should question should not have posted here unless they were not responding to your plea on email/support chat.

We would be interested to know why you cancelled the subscription , as I personally find Moz has added lot of value to our SEO and Digital marketing services.

Regards,

Vijay