I created a trial account and forgot to cancel it. I am a student and have just had a direct debit of £100 from my account.

[amberjmorrison]

I created an account for some research for my uni work and forgot to cancel my account. I am now £100 down and I dont want to use Moz any more. Could you please refund my account as I am a student and cannot afford this service.

My Account is ** and my email is **

[jocameron]

Hello Amber!

Thanks for writing in

I will create a ticket for you through our support channel help@moz.com so we can deal with your query in the most efficient way.

I've also edited your account and email details out of your message above to keep them private.

I'll email you with an update very soon!

Cheers

Jo

[fongfo]

Hi Jo,

I have the same problem that I created a trial account and forgot to cancel it. I received a $158.83 bill and paid directly from my account. Can you please help me to cancel it and refund to my account? Thanks so much!