Not receiving emails from Fresh Web Explorer

[Andy-Halliday]

Hi

I set up several alerts on the Fresh web explorer - however I haven't received emails and these we're set up over a month ago.

What email address do they come from - I have checked my junk folder but I am thinking I might need to whitelist the email with the developers to receive the emails.

Thanks

Andy

[KeriMorgret]

I've been getting mine. It's from noreply@moz.com, and subject is "Fresh Alert: [term]". Just got one this morning. They're usually sent around 1am, Seattle time.

[Andy-Halliday]

in that case, I am not receiving any alert emails.

If I go into the alerts I can see there was data, but I am not receiving the emails. Do you know of any reason why this might be.

Thanks

Andy

[KeriMorgret]

Could you send us an email at help@moz.com so we can investigate? This will likely need more detail than we'll want to get into in a public forum. Unfortunately, with a holiday weekend here, the response may be a bit delayed, but we will get back to you. I just don't have the tools available to me to look into it. Thanks so much!

[Andy-Halliday]

Thanks, I have sent an email and hope to get this resolved soon