Why can't On-Page Grader grade any Hilton hotel URLs?

[Just-Me]

I'm receiving the "Sorry, but that URL is inaccessible." for every hilton hotel webpage I check when using On-Page Grader.

Is Hilton blocking Moz's On-Page Grader or is something else going on?

Here are a few "inaccessible URLs" from different brands within Hilton's portfolio:

• http://doubletree3.hilton.com/en/hotels/new-york/doubletree-by-hilton-hotel-metropolitan-new-york-city-NYCDTDT/index.html
• http://home2suites3.hilton.com/en/hotels/tennessee/home2-suites-by-hilton-nashville-vanderbilt-tn-BNAHTHT/index.html
• http://hamptoninn3.hilton.com/en/hotels/florida/hampton-inn-and-suites-destin-DSINEHX/index.html
• http://hiltongardeninn3.hilton.com/en/hotels/georgia/hilton-garden-inn-atlanta-downtown-ATLDOGI/index.html

Thanks in advance.

[ErinMcCaul]

Hi there!

Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. I appologize for any confusion here.

The issue isn't with Hilton's site, this is just a formatting hiccup. When you're running a report with On-Page, double check and make sure that there aren't any spaces before or after the URL. If there's a space anywhere, you'll get this error (http://screencast.com/t/h0jCtGIj). Once you delete any spaces, you should be all set (http://screencast.com/t/ClNvuyPL3Xjw)!

I hope this helps, and if you have any questions email us at help@moz.com!

Cheers,

Erin

[Just-Me]

Thank you for the suggestion. There weren't any spaces before or after to cause the error. I believe the issue was related to a java update. I was able to run OPG from another machine after installing a Java update. I can't update the java on the machine I was using for testing that night as some of the applications and systems I need to access require a specific version of Java. Since that night I have been able to run OPG without issue.