Rank Tracker - Some rankings stuck on Retrieving rankings…any help please?
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When logging into Rank Tracker to view our rankings we have the following issue;
Retrieving rankings…
Has been constantly on for some of the keywords we are monitoring and I have no way to reset or fix this. Could someone please help?
Thanks,
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Hi There!
Our engineers are aware of a bug affecting batch updates. The current ones stuck at retrieving will need to be deleted and re-added to complete.
The batch update should be fixed within 24-48 hours.
I am terribly sorry for any inconvenience.
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This was 4 years ago and you all still haven't fixed this issue? WOW! Great (-_-)