Rank Tracker - Some rankings stuck on Retrieving rankings…any help please?

[PsycheFashion]

When logging into Rank Tracker to view our rankings we have the following issue;

Retrieving rankings…

Has been constantly on for some of the keywords we are monitoring and I have no way to reset or fix this. Could someone please help?

Thanks,

[DavidLee]

Hi There!

Our engineers are aware of a bug affecting batch updates. The current ones stuck at retrieving will need to be deleted and re-added to complete.

The batch update should be fixed within 24-48 hours.

I am terribly sorry for any inconvenience.

[LuisaE]

This was 4 years ago and you all still haven't fixed this issue? WOW! Great (-_-)