Keyword Difficulty and SERP Analysis Full report not working?

[mediadispaysolutions]

It's been a few days now that I am having difficulties getting a Full Report on certain keywords in the "Keyword Difficulty" tool.

It's been stuck on "pending..." for over 12 hours.

I also noticed that some keywords are returning zero exact volume when I know 100% that it's returning 5K+ in GKP.

Anyone else having the same issues?

[jennita]

Hi Denis,

I'm curious to know if others are experiencing this as well. I just tried a few different keywords, and all my reports are working ok. I'm wondering though if it's your specific keywords? You might want to send us more details here: http://moz.com/help/contact. So we can look into it in more detail.

Regarding the zero exact volume, remember the numbers in there are coming from Bing.

Jen

[mediadispaysolutions]

OK, thanks.

Just send an email to support.

[ChiarynMiranda]

Hey Denis,

Sorry for the confusion! Full Keyword Difficulty reports can take up to 24 hours to complete after they are requested. I am really sorry that isn't more clear!

As for the search volume, we actually pull that data from Bing's keyword tool rather than GKP. Unfortunately, we are currently only able to provide Bing search volume because Google does not allow us access to their AdWords API. The search engine you select will be used to provide you with the top sites that are ranking for the keyword you are research, so you will see results ranking results for Google when you choose that search engine but you will only ever see Bing search volume. The search volume is not used to calculate the keyword difficulty score and it is just used to provide supplemental information about how many users may be search a particular term in general.

I hope this clears things up. Please let me know if you have any other questions.

Chiaryn

[Moving-Web-SEO-Auckland]

Just to be clear and sorry to hijack this thread.

With the KW Diff and SERP Analysis page you can only get search volume from Bing?

Irrespective of the SE and selecting New Zealand I get no volume whatsoever?

With Google keyword tool been very unhelpful compared to previous version this has made life a lot harder!

Any suggestions as to best method to obtain country specific search volumes?

Bing Ads Intelligence via excel is about as good as i can find atm!