Missing campaign after billing update

[jaspmiller]

My campaign is missing after I updated my billing info. Why would that be?

[SamWeber]

Hi there,

Thanks for reaching out!

Your campaigns are actually not gone. Anytime a subscription is cancelled or suspended, any active campaigns are moved to an archived status. This preserves their historic data and allows them to be reactivated later.

We found a bug that is preventing archived campaigns from showing up in the UI and have a fix deploying that should resolve this soon, but I do have a workaround for you in the interim. After you log into Moz, type in:

pro.moz.com/campaigns

in your browser navigation window. This will take you to the archived campaigns. From there, just click on the Activate button next to the ones you want to bring back.

Sorry for the confusion here and let me know if there's anything else I can help with. Have a great day!

Best,

Sam
Moz Helpster