Search issues

[zenwebsol]

I often use the search tool to give comparisons from 1 company to another and recently have found it not working very well, i am constantly refreshing as it has the circle whirling round for many minutes at a time, it often brings up the results of searches I did earlier in the day or even the day before, and the overall time that it takes to bring up the information I have requested seems to be getting longer and longer.   Now working in a face paced environment this can often loose an hour of my time each day just waiting on information that I have already entered several times.

I feel that the quality of the service has just slowed down so much that I am now looking at other companies/tools to gain the same information, is there anything that has happened on your side recently that has caused this issue?  are other users experiencing the same issue? is there anything that can be addressed to resolve this issue.

Kind regards

Michael Beardsell

[JoelDay]

Hey Michael,

Thanks for reaching out. I'm sorry if you've been seeing any troubles with the tools. Unfortunately I'm not 100% certain which tool you're asking about. We have several tools that offer competitive information and none of them are experiencing any issues like this. So I'm afraid I will need to get more information from you.

Can you please provide some screenshots illustrating the troubles you've been having. If you'd rather the URLs remain private I'd be happy to continue this in a support ticket if you email them to Help@moz.com.

Thanks!
Joel.