A problem with the MOZ New response to Question Email

[BeytzNet]

Hi,

It seems that the MOZ New response to Question emails are getting my mailbox stuck (using outlook).

This does not happen with any other email including your other reports and emails.

Maybe its only me but it happens to me on two active questions I have with you (2 different new response emails I got).

Thanks

[MikeRoberts]

Same here. Causes my outlook to stop responding for a bit every time I try to open/look at one of those response emails.

[BeytzNet]

Just happened to me again with this new response.
It gets the outlook stuck for approximately 30 seconds.

This is the only mail (or mails) that I noticed that cause it! (including your other emails).

Moz top 10 and rankings reports are working ok.

[LynnPatchett]

Check here for a possible workaround until a permanent fix is made: http://moz.com/community/q/moz-email-is-freezing-microsoft-outlook

[BeytzNet]

Thanks but there is no solution there...

I understand that there might be a problem with one of the images but I must recommend that till they resolve it to remove that picture from the emails.

It drives me crazy

[LynnPatchett]

I am with you on that!

[Peterli]

Hi guys!

Thanks for all your feedback and comments here so far  Our devs are aware of this issue and are taking steps to handle this ASAP.  I do agree that it would be easy to simply remove the avatar in the CSS design of the email, but this would impact all the non-outlook users (there's a lot of them too).  So the approach we are taking will ensure this doesn't happen to anyone, which we are hoping to test the fix soon!

Thanks everyone for their patience and using the workaround so far.  We won't disappoint!

Best,

Peter
Moz Help Team.