How Do I Troubleshoot 804 HTTPS Crawl Error?

[digium]

In my Moz crawl report I get:

Crawl Error
Moz encountered an error on one or more pages on your site
Error Code 804: HTTPS (SSL) Error Encountered

The Moz Help Section only says:

804 HTTPS (SSL) error

804 errors result from a site with misconfigured SSL software. If Moz's crawlers cannot correctly interpret an SSL response for a home page, the crawl ends immediately.

My site is publicly accessible on https -

https://www.respoke.io/

And I'm not seeing any issues with my certificate.

Can anyone help me out? What steps can I take to troubleshoot this error? If SSL is misconfigured, how do I configure it properly?

[DirkC]

Hi,

I did a test crawl of your site with Screaming Frog & didn't find anything special. Sampling a few pages of your site didn't reveal anything really specific regarding to the SSL certificate. I would try to contact Moz support directly (http://moz.com/about/contact).  They should be able to give you some more info on the error you encounter.

Sorry that I can't offer more help

rgds,

Dirk

[digium]

Dirk,

Thank you! I reached out to Moz support directly.

[FrankViolette]

Hi,

What did they answer on you this 804 Error?

Just got the error on my crawl and wondering what I should do about it.

Thanks!

[DirkC]

You might want to check this: https://moz.com/community/q/moz-pro-our-web-crawler-and-sites-that-use-sni (if this would be the cause of the 804 error)

[rachel.chachel]

Is this still an issue for anyone else?

We keep getting it in our Moz account for our website https://www.collegeatlas.org. Unsure of how to troubleshoot it because I don't know what the issue is. It seems that Google or Yahoo have a problem getting us indexed.

[nateknox]

I'm having this same issue on a SquareSpace site. With issues I've seen from SS in the past, like blocking SEMRush, I wouldn't be surprised if it's them instead of a Moz thing. 
Has anyone else had issues with this & squarespace or is that just a bad idea?

[DirkC]

@nateknox & @rachel.cachel: This question is more than 1 yr old - apart from the original poster & the people who replied nobody is seeing the questions you ask. If you need help - post a new question in the Q&A