804 : HTTPS (SSL) error encountered when requesting page.

[RickEH]

Hi there,

I am attempting a crawl test and am getting "804 : HTTPS (SSL) error encountered when requesting page." with no further information to debug the issue. Site seems to be fine as far as SSL configuration goes. How can we get more debugging information?

Thanks,
Rick

[tawnycase]

Hey Rick!

Looks like you're using our Crawl Test tool — that tool still runs on our old crawler, which isn't able to handle SNI settings, which it looks like this site employs: https://www.screencast.com/t/tgPYeydJk2L

Unfortunately, that's just a technical limitation of our old crawler, and there isn't really much we can do to work around it. Your best bet would be to start a Moz Pro Campaign for this site, as our new crawler can handle SNI with no trouble.

Sorry for the inconvenience — if you've still got questions, feel free to drop us a line at help@moz.com.

[RickEH]

Thanks, Tawny! Does that mean that all the features of the old Crawl Test tool are implemented under Moz Pro Campaigns?

[tawnycase]

Yep! All the metrics and issues you would see reported in the Crawl Test tool are reported in the Site Crawl section of a Moz Pro Campaign. Cheers!