Unable to view Dashboard after iOS 10 upgrade.

[Love_Merci]

Suncle upgrading to IOS 10 I'm unable to view most pages including the Dashboard, the only one I can see is Insights, when I try and visit others they come up blank or with very little data on them. Is it just me?

[tawnycase]

Hey there! Tawny from Moz's Customer Support team here.

Oh no - that doesn't sound good! Are you using a mobile device to try to view your campaigns? Our tools work best on non-mobile devices.

This sounds like something we might need to dig a little deeper into - if you wouldn't mind, send us an email at help@moz.com with all the details of what you're seeing - and not seeing - and we'll see if we can get things sorted out for you.

[Love_Merci]

Hi Tawny,

Yes i'm using a mobile device. I always used to be able to view from my iPhone or iPad but no longer, not sine iOS 10.

I can see the main page, but then when i go to the Dashboard, the only thing that displays is the text Dashboard in the top left hand corner. The MOZ logo is still there as are the other top menu items, but nothing in the main area of the screen.

If i hit the house icon i get the full page 100% correct, it seems any page with dynamic data on it doesn't display at all.

If i click through from the weekly results email that looks fine, but going into any of the menus on the left hand side under Dashboard they only display the static text.

I hope that makes sense.

[tawnycase]

That does make sense. I'm sorry that our tools aren't working as well on mobile devices as they used to! Officially speaking, we don't have mobile support for the app, but I'm sorry to hear that it's giving you headaches when it used to work just fine!

I'm afraid there's not much we can do to help out here - it'll be best to access the tools and your campaigns from a non-mobile device going forward.

[ozfactory]

Not a great answer. I have this as well. More and more people using iPad pros now you need to support this. I pay hundreds of $ a month for something that only works on half my devices.