KW Top Level Report Only Shows 50+ When It's Clearly on First Page

[elytical]

My KW ranking report at the top level shows 50+ for every KW entered in a campaign i have for my site (but it's correct for the competition), yet when I drill down on the individual KW in the report it shows the true ranking (many on the first page).  This affects the charts and tables.  Is this a bug or is there something in the settings I am just not seeing that's amiss.

[Lumina]

Unfortunately, there's no way for anyone non-staff to help you out without more information. If you could take screenshots of both views, maybe I (and/or the community) can help you figure this one out. Any information you're comfortable giving will be helpful.

[ChiarynMiranda]

Unfortunately, Bryan is correct. Even with access to your account, I can't be certain which campaign you are referring to, so I would definitely need information to investigate this further. If you could write into help@moz.com or click the text box icon on the bottom right of your campaign and include the name of the campaign along with a few examples of keywords you are seeing this issue on, we will be able to investigate the issue further for you.

[LearnInternetGrow]

The above two answers are accurate, you should use your chat in moz pro to ask that question. However, maybe my experience can save you that convo. The Moz index is constantly being improved and they rolled out a new version recently.

The issue you are having might be because your keyword just made it to the top of the index and Moz's data hasn't yet included or even crawled that keyword since its status has changed. I would wait a week and check again.

Also, check the locality settings on your tracked keyword, maybe your personalised results have it as number one but a non-personalized global search wouldn't.

If the error persists for more than a week, definitely check with them. I know from experience that it takes time for updated info to make it into your dashboard, especially for social media data. Moz provided very useful products and services but they aren't perfect ... yet...