Refund

[uly4]

Where can I contact customer support?

I've sent several emails and no answer back.

Is this company a scam?

My trial just expired and I had forgotten to cancel.

This is terrible. No phone numbers and no support ticket. How can I subscribe to a ghost company?

Ulymar.

[ewiart]

It is not a ghost company. It is a very respected company and you are probably emailing wrong. I usually get answered very quick. Did you email to:  help@moz.com ?

It usually won't take 24hrs before I get my answers. If you sent the email to the right place you will receive a confirmation email within a few min.

Good Luck!

[KeriMorgret]

I'm looking in our help desk system, and your account has been cancelled and your money refunded. You can follow up with us in your ticket if you have any questions (since the original poster is no longer a paying member, they can't add a response in Q&A).

[uly4]

Thank you,

Ulymar.

[Ani1694]

Dear Keri

The very same thing happened with me as well. I have sent a mail to help@moz.com as directed. I'm hoping the amount will be refunded asap.

The auto subscription feature at the end of the month is painful to new users who want to check out the platform. I would be greatly obliged if you could look into the matter and resolve it. The email id through which I had subscribed is anirudh@chalkstudio.in

Thanks and regards,

Anirudh

[KeriMorgret]

I no longer work at Moz, so I am unable to help investigate. The email to help@moz.com should take care of this for you, however.