Can't add "Custom links" in my Moz Profile

[Laurensvda]

Hi,

I was trying to add a custom link to my profile but I got an error message:

"There was a problem saving your custom URLs"

Can somebody look into it for me?

Kind Regards

[GPainter]

You could try the following :

• Log out then back in
• Make sure you have it in the correct format - http://www.exsample.com
• Don't panic!

[KeriMorgret]

There is a bug where that message is showing sometimes, even if things were properly saved. I'm seeing your custom URL as http://www.energieleveranciers.nl. Is this correct?

[Websnare-SEO]

Experiences the same "can't save custom URL" on our newly created profile:  https://moz.com/community/users/4247269\. Saved social media URLs just fine, but won't let me save even our root websnare.com URL in that custom field. Tried logging in and out. Any other ideas?

[KeriMorgret]

Your best bet is to send an email to help@moz.com and they'll be able to get this sorted out for you. Thanks!

[Websnare-SEO]

Thanks, Keri. I was able to get it to save. It seems there are limitations in place with special characters and length of characters allowed within the "Title" field, and the "URL" field may be limited to the root domain only. At least that's what we deciphered from our tests. I will email help@moz.com for confirmations/clarifications.