Moz Local and Telephone Number Change

[David-Sulak]

I've been using Moz Local for a couple of months now and I must say it taught me a thing or two about complexity management!

We recently acquired a new phone number for my business and I would like Moz Local assistance to make sure the new number gets populated out there in the wild. Any advice would be greatly appreciated.

[RyanPurkey]

Hi David. Within Moz Local you'll want to use the Alt Phone tag... (from the help doc page: https://moz.com/local/help/documentation)  Cheers!

Alt Phone (Optional)

An alternate phone number by which your business can be contacted. Please note that you must have a local contact number as your main phone number. Toll-free numbers may be included as alternate phone numbers.

Example:

(800) 555-5555

[jameskais]

Hi David - If this is the main phone number you can update it on Facebook and Google + and we will auto update this info within a week. If it is a secondary phone number as Ryan said you can add it as the Alt Phone on the .csv.

[David-Sulak]

Thanks James and Ryan. Yes. it is the main phone number and I've changed the number to the new one in both Facebook and Google +.

[David-Sulak]

Gettin a little frustrated with Moz wait times. Still my phone number is not updated. http://crystalcleareyecare.com , https://plus.google.com/+Crystalcleareyecare https://www.facebook.com/CrystalClearEyecare . The problem with this is that's there's no feedback from Moz to let you know is not right. Just says these sites are inconsistent.

Also, We've been busy partnering with other firms and have many more external links but The DA never changes - hasn't changed since Jan 27th. We've sent several emails over the last couple of months and the answer is always wait. And the wait is always more than about a week or two.

Please accept my feedback. I feel you have a great service both Local and Pro but the wait times and lack of additional info is making me question the ROI.

[gonaz]

I have a question regarding Moz Local and its causing me a big headache! My client has 2 locations and so I am trying to upload them via the template .csv file which I have ready to go. But the main telephone number field doesn’t allow 800 number and my client (as do most businesses) has a 855 number as the main contact. Is there a solution for this as I cannot upload them currently as it stops me with the 855 number. they have no other number apart from cell phones which they dont want to disclose!

[jameskais]

Richard we do not allow 800 numbers that our partners do not accept. If we allowed the 800 numbers we would the pass the details along to our partners and get rejected. Unfortunately at this time there is no override for this requirement as if we did bypass it your data would still be stuck in limbo.